Carla Castaneda

• Conducted product demonstrations, effectively showcasing the features and benefits to potential clients.
• Engaged with clients to assess their environment and confirm the suitability of our technology.
• Assisted in planning and executing proof of concept (PoC) projects.
• Provided technical recommendations based on client requirements, aligning our solution with their needs.
• Collaborated with sales team to develop sales strategies and overcome technical objections.
• Maintained strong client relationships, ensuring satisfaction and addressing technical concerns.

• Proactively respond to alerts generated by monitoring systems to maintain environment health and stability.
• Resolve issues by following documented processes and pre-defined standard operating procedures.
• Monitor and analyze logs and alerts from a variety of different technologies across multiple platforms in order to identify and mitigate security incidents and maintain the integrity of corporate information.
• Leverage network security tools and capabilities to analyze potential cyber threat containment and/or escalation.
• Document troubleshooting results and remediation actions, provide regular status updates to impacted customers.
• Perform IOC tasks, including managing case workload, responding to escalated issues, daily compliance tasks, and operational checklists.

Data entry position with the ability to work on backend projects that include making online forms with Perl for the Web Development team, building PC’s from parts, and using Virtual Machine software.

• Conducted Network scans using Nessus Scanner.
• Collaborated with the Systems Programmer on any Nessus issues or updates for maintenance and functionality.
• Responsible for analyzing Nessus Scans as well as 3rd party penetration testing reports and conveyed the results to the team.
• Performed threat and vulnerability assessments followed by appropriate remedial action.
• Assisted in inventory and documentation of equipment and devices.
  Familiar with TAC 202 and participated in Policy Reviews, Risk Reviews, and Policy Exceptions.
• Wrote articles for our Weekly Newsletter to educate Staff and Faculty about Cybersecurity Awareness.

• 3.6 GPA
• Society of Information Technology Security Club Member