Carla Craig
Well One Collective
Wendell,NC
Work Preference
Desired Job Title
Customer Service RepresentativeAdministrative AssistantFront Desk ReceptionistWord ProcessorWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridLocation:
Wendell, NCOpen to relocation:
NoImportant To Me
Work-life balanceWork from home optionPaid time offSummary
Dedicated front desk receptionist with proven expertise in HIPAA compliance and appointment management. Recognized for delivering superior customer service while enhancing operational efficiency and fostering effective communication between patients and medical staff.
14
Years of experience
Work History
Front Desk Receptionist
3 Years 2 Months- Facilitated communication between patients and medical staff to address inquiries efficiently.
- Trained new staff on operational protocols and best practices in patient coordination.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Answered incoming calls, scheduled appointments and filed medical records.
- Monitored aging accounts and followed up on overdue payments proactively.
- Facilitated a smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Enhanced patient experience by maintaining clean, organized reception area.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Processed medical insurance claims and payments.
Small Business Owner
8 Years 8 Months- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Oversaw inventory management, ensuring optimal stock levels and timely replenishment for product availability.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Managed financial accounts to maintain budget discipline and ensure profitability.
- Interacted well with customers to build connections and nurture relationships.
Education
High School Diploma
Skills
Appointment scheduling
HIPAA compliance
Organizational skills
Calendar and appointment management
Patient referral
Supply ordering
Written and verbal communication
Spreadsheet tracking
Front desk operations
Payment collection
Reminder calls
EMR / EHR
Insurance claims
Data entry
Customer service
Attention to detail
Time management
Listening skills
Administrative support
Meeting arrangements
Word processing
Multitasking and organization
Timeline
Front Desk Receptionist
Well One Collective
07.2023 - 09.2026
Small Business Owner
Sew Adorbs
02.2013 - 10.2021
Westland High School
High School Diploma