Carla Felix
Tucson,AZ
Summary
Dedicated Student pursuing education at University of Arizona and Pima Community College while gaining practical experience in retail and food service. Delivered exceptional customer service and maintained organized merchandise displays, enhancing customer satisfaction through effective problem-solving and direct engagement with diverse clientele. Committed to continuous personal and professional development, supported by food handlers certification and liquor license certification.
Overview
1
1
Certification
2
2
years of post-secondary education
3
3
years of professional experience
Work History
Retail Sales Associate
Dicks Sporting Goods
11.2024 - Current
- Processed transactions at cash registers and assisted customers in apparel department with product inquiries.
- Assisted customers with product selection in the footwear department. in the footwear department finding shoes for guests in a timely matter.
- Processed and organized shipments, restocking merchandise on the sales floor promptly.
- Placed special orders and coordinated with other stores to locate desired items for customers.
Expeditor
RoadHouse Cinemas
04.2024 - 10.2024
- Clean and maintain movie theaters to ensure a welcoming environment for guests.
- Run food, drinks, and concession products to guests in a timely manner.
- Assisted servers by taking small orders during busy shifts.
- Managed concession stands, preparing desserts, popcorn, coffee products, and specialty items.
Education
Bachelor of Arts - Psychology
University of Arizona
Tucson, AZ 05.2026 - 10.2026
Associate Of Arts - Psychology
Pima Community College
Tucson, AZ 08.2025 - 10.2026
High school diploma -
Rincon High School
Tucson, AZSkills
- Retail sales
- Transaction processing
- POS system operation
- Cash handling
- Money handling
- Customer service
- Customer assistance
- Customer interaction
- Upselling strategies
- Team collaboration
- Teamwork
- Stocking and receiving
- Store opening and closing
- Display setup
- Phone etiquette
- Problem-solving
- Active listening
- Conflict resolution
Certification
Food Handlers Licensee
Title 4 Liquor License
Timeline
Bachelor of Arts - Psychology
University of Arizona
05.2026 - 10.2026
Associate Of Arts - Psychology
Pima Community College
08.2025 - 10.2026
Retail Sales Associate
Dicks Sporting Goods
11.2024 - Current
Expeditor
RoadHouse Cinemas
04.2024 - 10.2024
High school diploma -
Rincon High School