Summary
Work History
Education
Skills
Timeline
Generic

Carla Henriquez

Hialeah,FL

Summary

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Work History

Front Desk Receptionist

Abella Yose Care Services
Miami, Florida
  • Assisted in the management of the company's social media accounts.
  • Transcribed tapes and notes from meetings into prescribed formats.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Collated, bound and stored computer-generated reports.
  • Used company badging system to create badges for new employees and visitors.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Coordinated company events with venues and advised staff of pertinent details.
  • Greeted customers warmly and made them feel welcome.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Monitored visitor access control systems including issuing identification badges when necessary.
  • Provided administrative support including photocopying, faxing, and filing.

Front Desk Receptionist

Beach Place Hotel
Miami Beach, Florida
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Greeted customers warmly and made them feel welcome.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
  • Maintained a clean and organized reception area to uphold company image.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Supported the onboarding process for new hires by preparing workspaces and providing orientation materials.
  • Assisted in the management of the company's social media accounts.

Education

High School Diploma -

Westland Senior High School
Hialeah, FL

Skills

  • Appointment confirmation
  • Departmental support
  • Mail distribution
  • Office management
  • Correspondence typing
  • Office supplies ordering
  • Call routing
  • Front office management
  • Work prioritization
  • Researching skills
  • Guest relations
  • Data confidentiality

Timeline

Front Desk Receptionist

Abella Yose Care Services

Front Desk Receptionist

Beach Place Hotel

High School Diploma -

Westland Senior High School
Carla Henriquez