Carla Rodriguez
Carlisle,PA
Summary
Skilled medical receptionist with a strong background in managing patient check-ins and insurance verification. Known for attention to detail and ability to communicate effectively in both English and Spanish, ensuring compliance and improving patient interactions.
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Medical Receptionist/Medical Assistant
Sadler Health Center
Carlisle, PA
04.2025 - Current
- Managed patient check-ins and appointment scheduling using electronic health record (EHR) systems.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Coordinated insurance verification processes to ensure accurate billing and patient eligibility.
- Maintained patient records with high attention to detail, ensuring compliance with privacy regulations.
- Helped patients complete necessary medical forms and documentation especially if language is a barrier. I help either using language line to communicate or translate in Spanish.
- Adhered to strict HIPAA guidelines to protect patient privacy, informing patient of the polices and their rights.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Collecting copays or patient's balance's due to office visits or procedures accurately, ensuring prompt payment from both patients and insurance providers.
Medical Assistant/Medical Receptionist
Health Check Medical Center
Brooklyn, NY
11.2013 - 03.2020
- Developed and implemented streamlined workflows for patient intake, reducing wait times significantly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Enhanced patient experience by maintaining clean, organized reception area.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Managed front desk patient intake for a high-volume practice, verifying insurance eligibility, reviewing billing discrepancies, and collecting applicable copays.
- Facilitate prior authorization processes to ensure timely patient access to treatments, procedures and medications.
- Skills: Fluent in Spanish.
Education
High School Diploma -
South Brooklyn High School
Brooklyn, NY06-2010
Medical Assistant -
Allen School of Health Science
Brooklyn, NY06-2012
Skills
- Medical terminology
- Appointment scheduling
- Patient registration
- HIPAA compliance
- HIPAA guidelines
- Reminder calls
- Payment collection
- EMR / EHR
Certification
- CMAA - Certified Medical Administrative Assistant
Languages
Spanish
Native or Bilingual
Timeline
Medical Receptionist/Medical Assistant
Sadler Health Center
04.2025 - Current
Medical Assistant/Medical Receptionist
Health Check Medical Center
11.2013 - 03.2020
Medical Assistant -
Allen School of Health Science
High School Diploma -
South Brooklyn High School