Carlene Potts

Investigate customer disputes. Have to proof customer dispute. Pull the driver files for information such as DSD, store stamps etc. Rebills the customer back with correct informatiion.

• Processed drivers cash and checks for accuracy before money is deposit into bank
• Resolved customer inquiries and issues to enhance overall
• Maintained strict adherence to company guidelines regarding currency handling procedures.
• Identified and resolved discrepancies in cash handling, minimizing loss prevention concerns.

• Managed multi-line phone system, ensuring efficient call routing and minimizing wait times.
• Streamlined visitor check-in process, enhancing security protocols and reducing entry time for guests.
• Provided excellent customer service by addressing inquiries promptly, contributing to positive client experiences.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.