Carlesha Williams
Oakland,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Netflix
Los Gatos, CA
01.2022 - 12.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Care Representative
Walmart
Oakland, CA
05.2013 - 07.2016
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Processed orders accurately and efficiently according to established procedures.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Oversaw warranty counseling process to manage expense controls.
Education
High School Diploma -
San Leandro High School
San Leandro, CA05-2007
Skills
- Data Collection
- Consultative Sales
- Scheduling
- Appointment Scheduling
- Complaint resolution
- Inbound and Outbound Calling
- Team Development
- Problem-solving abilities
- Staff Training
- Computer Proficiency
- Credit card payment processing
- Customer Service
Timeline
Customer Service Representative
Netflix
01.2022 - 12.2023
Customer Care Representative
Walmart
05.2013 - 07.2016
High School Diploma -
San Leandro High School
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