Carlette Adette Stewart
Montego Bay
Summary
Dynamic professional with extensive experience in customer service and telemarketing, where I consistently exceeded sales targets. Skilled in office administration and data entry, I excel in fostering client relationships and driving satisfaction through effective communication and strategic problem-solving.
Overview
32
32
years of professional experience
Work History
Telemarketer
Visionary Outsourcing Solutions
Montego Bay
07.2019 - Current
- Achieved and exceeded weekly and monthly sales targets through dedicated efforts and follow-ups.
- Executed outbound calls to potential clients, effectively promoting products and services.
- Gained comprehensive understanding of products to enhance client interactions and support sales.
- Received frequent company incentives for top sales personnel on a quarterly basis.
- Partnered with team members to exchange effective sales strategies, fostering a collaborative sales environment.
Owner / Operator
CasCandles Creations
Montego Bay
01.2015 - 03.2018
- Developed fragrance candles for aroma therapy, targeting retail market demand
- Designed unique candle products using high-quality materials and creative techniques.
- Managed inventory levels to ensure product availability and timely fulfillment.
- Developed marketing strategies to promote new candle collections and seasonal offerings.
Receptionist
Leisure Holidays & Tours
Montego Bay
04.2017 - 01.2018
- Managed front desk operations, fostering a welcoming environment for visitors and clients to enhance their experience.
- Answered and directed incoming phone calls and emails to the appropriate departments.
- Maintained and updated the company's appointment calendar and kept visitor logs.
- Scheduled and coordinated appointments, meetings, and conference rooms to optimize daily operations.
- Provided administrative support to various departments, streamlining clerical tasks and document management.
Sales Representative
Khemlani Mart Ltd
Montego Bay
04.2004 - 07.2006
- Cultivated lasting customer relationships that enhanced sales performance and deepened product understanding.
- Surpassed monthly sales targets by leveraging negotiation and closing techniques to secure customer commitments.
Administrative Assistant
The Jamaica Broadcasting Corporation
Montego Bay
01.1994 - 05.1996
- Managed daily office operations, ensuring efficient workflow and high levels of organization.
- Coordinated schedules and meetings for executives, optimizing their productivity and time management.
- Handled correspondence and communication, maintaining professionalism and clarity in all interactions.
Secretary / Receptionist
Universal Press Services Ltd
Montego Bay
03.1995 - 05.1996
- Managed front desk operations by greeting visitors, answering phones, and directing inquiries to appropriate personnel to ensure efficient office flow.
- Handled incoming and outgoing correspondence, including emails, memos, and packages, to ensure timely communication and information sharing.
- Assisted in administrative tasks such as data entry, managing office supplies, and maintaining office organization to support daily operations.
Customer Service Representative
Sandals
Montego Bay
01.1995
- Assisted customers with inquiries and resolved issues via phone, email, and live chat, contributing to high customer satisfaction.
- Maintained detailed knowledge of products and services to provide accurate information and support to customers.
- Collaborated with team members to develop and implement process improvements, enhancing overall customer service operations.
Computer Operator
Bay Telemarketing
Montego Bay
01.1994
- Executed data backup and restoration procedures to prevent data loss and ensure business continuity.
Sales / Marketing Representative
Affluence Company Limited
Montego Bay
01.1993
- Engaged with customers directly to understand their needs and promote relevant products, resulting in a significant increase in customer satisfaction.
Education
Anticipate CXC Certificate -
Montego Bay E-Learning Institute
Montego Bay, Jamaica06-2026
English GCE O'Level -
Undergrand School
Montego Bay05-2002
Secretarial/Administrative Assistant Certificate - English Language
The Jamaica Commercial Institute
01-1995
Secretarial Studies -
New Era Business Institute
Montego Bay01-1991
Typewriting - WordPerfect, Lotus 1-2-3
The Jamaica Commercial Institute
Skills
- Customer Service
- Telemarketing
- Office Administration
- Telephone Communication
- Data Entry
- Computer Applications
Hobbies and Interests
- Reading
- Dancing
- Listening to Music
References
Available Upon Request
Timeline
Telemarketer
Visionary Outsourcing Solutions
07.2019 - Current
Receptionist
Leisure Holidays & Tours
04.2017 - 01.2018
Owner / Operator
CasCandles Creations
01.2015 - 03.2018
Sales Representative
Khemlani Mart Ltd
04.2004 - 07.2006
Secretary / Receptionist
Universal Press Services Ltd
03.1995 - 05.1996
Customer Service Representative
Sandals
01.1995
Administrative Assistant
The Jamaica Broadcasting Corporation
01.1994 - 05.1996
Computer Operator
Bay Telemarketing
01.1994
Sales / Marketing Representative
Affluence Company Limited
01.1993
Anticipate CXC Certificate -
Montego Bay E-Learning Institute
English GCE O'Level -
Undergrand School
Secretarial/Administrative Assistant Certificate - English Language
The Jamaica Commercial Institute
Secretarial Studies -
New Era Business Institute
Typewriting - WordPerfect, Lotus 1-2-3
The Jamaica Commercial Institute