CARLEY OGOZALY
Lighthouse Point,Fl
Summary
Client-focused professional with experience in customer success, recruiting, hospitality, and business operations. Skilled in building strong client relationships, communicating across multiple platforms, managing CRM systems, and resolving concerns with empathy and efficiency. Known for strong organizational skills, adaptability, and a commitment to creating positive client experiences.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Administrative Assistant
XGolf
West Palm Beach, Florida
02.2025 - Current
- Processed membership records, updated accounts, and managed customer billing details to ensure accurate records.
- Coordinated meetings and handled daily administrative tasks for venue managers to streamline operations.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Manage social media accounts and develop promotional content to increase brand awareness and audience engagement.
Client Recruiter and Success Associate
Matchmaking.com
Boca Raton, Florida
03.2025 - 09.2025
- Managed over 100 weekly client interactions while ensuring detailed CRM documentation and accurate follow-ups
- Utilized CRM systems to efficiently manage and document client interactions, guiding clients through processes
- Resolved client issues with thoughtful care, fostering loyalty through effective problem-solving
- Deliver empathetic, personalized customer support across phone, email, text, and chat, ensuring every client feels heard and supported.
- Resilient, detail oriented, and committed to creating meaningful experiences with every interaction
Assistant Manager
Pinch A Penny
07.2022 - 03.2025
- Led daily operations for a high-volume retail location while supervising and training team members
- Trained and supervised staff to create a positive and productive work environment
- Managed inventory, ordered supplies, and maintained stock levels to meet customer demand.
Recreation Assitant
The Ritz-Carlton Hotel
01.2022 - 07.2022
- Coordinated and led daily recreational activities for guests of all ages, fostering a fun and engaging environment
- Delivered exceptional customer service by assisting guests with requests and promptly resolving concerns to enhance overall guest satisfaction
- Developed strong teamwork and leadership skills by supporting recreation operations
Shift Manager
Poke Fusion
10.2019 - 06.2022
- Supervised daily restaurant operations to maintain service quality during high-volume shifts
- Managed team members and assisted customers while performing opening and closing duties
- Addressed customer concerns promptly to uphold organization standards
Education
Resort And Hospitality Management -
Florida Gulf Coast University
Fort Myers, FL 08.2018 - 05.2022
Skills
- Office administration
- CRM Software
- Client relationship Management
- Customer Success
- Detail Oriented
- Team Collaboration
- Adaptability
- Canva, SalesMsg, HubSpot, Smart match
- Social media management
Timeline
Client Recruiter and Success Associate
Matchmaking.com
03.2025 - 09.2025
Administrative Assistant
XGolf
02.2025 - Current
Assistant Manager
Pinch A Penny
07.2022 - 03.2025
Recreation Assitant
The Ritz-Carlton Hotel
01.2022 - 07.2022
Shift Manager
Poke Fusion
10.2019 - 06.2022
Resort And Hospitality Management -
Florida Gulf Coast University
08.2018 - 05.2022