Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Carlie Callaway

Fort Worth,TX

Summary

Detail-oriented team player with strong organizational and communication skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Hostess

Flips Patio Grill
08.2022 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Answered phone calls to take orders, give information and document reservations.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Promoted business loyalty by fostering positive customer relationships.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.

Cashier

Walmart
03.2021 - 05.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Monitored self-checkout systems and provided help in resolving complex problems.

Lifeguard

Lifeguards Of Texas
06.2017 - 09.2018
  • Provided friendly customer service to guests and addressed concerns.
  • Monitored safety of guests in and around swimming pool.
  • Responded to emergency situations in a timely, efficient manner.
  • Responded to patron incidents in professional and timely manner.
  • Recorded daily activity logs and incident reports for tracking purposes.
  • Tracked students' progress and gave constructive feedback for skills requiring improvement.
  • Attentively monitored swimmers to identify distress.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.

Education

Bachelor of Arts - Secondary Education In History

Tarrant County College District
Fort Worth, TX
05.2026

Skills

  • Guest Complaint Resolution
  • Guest Engagement
  • Customer Service
  • Complaint Handling
  • Front-Of-House Display Creation
  • Interactive Communication Skills
  • Guest Relations
  • Effective multitasking
  • Problem-solving abilities
  • Conflict resolution
  • Positive attitude

Additional Information

Im a hardworking, dedicated, passionate person who is looking for a career in education. I would love to work in the same field that i am aspiring to have a full time career in.

Timeline

Hostess

Flips Patio Grill
08.2022 - Current

Cashier

Walmart
03.2021 - 05.2022

Lifeguard

Lifeguards Of Texas
06.2017 - 09.2018

Bachelor of Arts - Secondary Education In History

Tarrant County College District

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Carlie Callaway