Carlie Nalawagan
Horn Lake,MS
Summary
Versatile and results-oriented professional with experience at McDonalds, adept in customer service and problem-solving. Excelled in multitasking across various roles, enhancing customer satisfaction and operational efficiency. Demonstrated leadership as a Shift Lead at Smoothie King, with a keen focus on team collaboration and maintaining high-quality standards. Proficient in cash handling and clear communication. Offering friendly and cooperative attitude, with willingness to learn and grow in dynamic environment.
Overview
2
2
years of professional experience
Work History
Crew Member
Mcdonalds
01.2025 - 02.2025
- Worked front counter, drive-thru and other areas.
- Took orders and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Apprentice Technician
PCNI
11.2022 - 06.2024
- Improved customer satisfaction by promptly addressing service requests and providing accurate diagnostic information.
- Streamlined repair processes by maintaining detailed records of completed tasks and sharing insights during team meetings.
- Increased efficiency in project execution by preparing necessary tools and materials prior to starting each task.
- Ensured client satisfaction with completed projects through thorough quality control checks before final signoff.
- Collaborated with team members to troubleshoot issues and develop effective solutions for repairing malfunctioning equipment.
Shift Lead
Smoothie King
03.2023 - 08.2023
- Completed store opening procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Education
Horn Lake High School
Horn Lake, MSGateway Homeschool
Horn Lake, MSSkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Customer engagement
- Attention to detail
- Flexible schedule
- Integrity and honesty
- Basic math
Timeline
Crew Member
Mcdonalds
01.2025 - 02.2025
Shift Lead
Smoothie King
03.2023 - 08.2023
Apprentice Technician
PCNI
11.2022 - 06.2024
Horn Lake High School
Gateway Homeschool
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