Carlie Pierce
Provo,UT
Summary
Dynamic professional with a background in team supervision and customer service. Renowned for attention to detail and effective employee training, committed to driving team productivity and resolving customer inquiries efficiently.
Overview
7
7
years of professional experience
Work History
Shift Leader
Chick-fil-A
Provo, Utah
07.2022 - Current
- Supervised team members during peak hours to ensure operational efficiency.
- Trained new employees in company standards and customer service expectations.
- Enforced health and safety protocols to maintain cleanliness.
- Resolved customer concerns promptly and professionally.
- Verified cash drawer accuracy during shift openings and closings.
- Led team to uphold productivity and customer service standards.
- Delegated tasks to staff, maintaining an organized work environment.
- Maintained positive attitude while providing exceptional customer service.
Deli Clerk
Weis
Vestal, New York
03.2022 - 07.2022
- Guided customers in selecting deli products and delivered detailed product information.
- Maintained cleanliness and organization of deli area and equipment.
- Prepared and sliced meats, cheeses, and other items according to customer specifications.
- Operated slicing machines and scales for precise product measurements.
- Collaborated with team members to restock supplies and optimize inventory management.
- Adhered to food safety regulations and company policies for perishable goods handling.
- Processed customer transactions accurately using point-of-sale systems.
- Resolved customer inquiries and complaints with professionalism.
Missionary
The Church of Jesus Christ of Latter
Draper, Utah
07.2021 - 11.2021
- Delivered community service initiatives to strengthen local outreach efforts.
- Organized volunteer training sessions to enhance participant engagement and skills.
- Coordinated interfaith events to promote understanding and collaboration among diverse groups.
- Assisted in planning and executing church activities and special events for members.
- Provided spiritual guidance and support to individuals seeking assistance and counsel.
- Developed educational materials for workshops focusing on faith-based teachings.
- Boosted membership of area church by encouraging new followers to join worship services.
Key Holder
Once Upon A Child Franchise
Vestal, New York
06.2019 - 06.2021
- Supervised store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service and operational standards.
- Managed inventory by receiving and organizing merchandise deliveries efficiently.
- Processed cash register transactions accurately during peak shifts.
- Implemented visual merchandising strategies to boost product presentation and sales.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Managed key holder duties, including opening, closing, and setting alarms for the store.
Education
Bachelor of Science - Psychology
Utah Valley University
Orem, UT12-2027
Associate of Science - Humanities
Utah Valley University
Orem, UT08-2026
Skills
- Customer service
- Team leadership
- Conflict resolution
- Employee training
- Event planning
- Inventory management
- Attention to detail
- Communication skills
- Complaint resolution
- Employee relations
- Staff supervision
- Staff development
- Team supervision
- Creative problem solving
Timeline
Shift Leader
Chick-fil-A
07.2022 - Current
Deli Clerk
Weis
03.2022 - 07.2022
Missionary
The Church of Jesus Christ of Latter
07.2021 - 11.2021
Key Holder
Once Upon A Child Franchise
06.2019 - 06.2021
Bachelor of Science - Psychology
Utah Valley University
Associate of Science - Humanities
Utah Valley University