Carlie Stone

Lead dispatch operations for two towing companies.

Contact customers to confirm locations, services and anything else we can do to help. Assign calls to drivers and track and make sure they heading in the correct direction. Answer phones to PBSO calls and any other callers. Collect outstanding balances

• I am currently working for an accounting firm where I answer phones for one specific account and fully there whole back office. I am full customer service for this account along with doing all the financials and billing. I run a whole company without being out in the field for this account. My main role is customer service and making sure our clients are happy and answer all the questions and concerns they have. I use Quickbooks for all the billing along side with the customer accounts etc.

• I was back office for a flooring and carpet company. I make phone calls to clients to set up install dates, I work in QuickBooks to make estimates, send out invoices and accept payments from clients and designers. I send out follow-up emails regarding install dates or orders that have been made. I answer phones and answer either the questions that have been asked or transferred to the person that they need to speak to. I called up vendors to check stock and price on material.

• I would sell phones and upgrades to clients along with help with any issues with billing and questions they would have. I would do everything I could to lower clients bills along with the set up of new devices.
• I also counted the drawers at the end of the night and would count the inventory as well.
• After a sale was complete I would follow up a couple days later to make sure the client's phone or iPad or watch is working well and if they had any questions they always knew they could call the store or come in and I would help them out.

• Camp counselor for young girls and a pool lifeguard
• I helped keep the bunks clean, organized, and looked after about 10 to 15 girls for the whole summer.
• I would work in the office weeks before camp started to help organize the bus lists, payments received, answer phones, greet families coming to visit, etc.
• Summer Work

• I was an assistant manager/ cashier for about 4 years. I would take care of counting the drawers at night and making sure our customers were satisfied with our service and enjoyed their experience with us.
• I also took care of all the catering customers making sure all the orders were correct and what they needed and made sure everything was delivered on time.
• I would follow up later that day or the next day depending on what time the order went out and make sure they were happy with their order and service!