Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Carlie Taylor

Carlie Taylor

Lexington,KY

Summary

Dynamic and results-driven professional with a proven track record at ACS and Fulton, Devlin & Powers. Excelled in roles requiring exceptional customer service, problem-solving, and administrative support. Recognized for outstanding communication skills and the ability to manage conflicts effectively, enhancing customer satisfaction and workplace efficiency. Achieved commendations for professionalism and a positive, solution-focused attitude.

Overview

18
18
years of professional experience

Work History

Front Desk Receptionist

Fulton Devlin & Powers
08.2009 - 08.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Initially hired as a front desk receptionist when the company was Ferreri & Fogle, now Fulton Devlin & Powers.
  • Managed a range of duties: answering and directing phone calls, scanning and distributing mail, maintaining the firm calendar, scheduling meetings, and updating the company directory.
  • Assumed additional responsibilities such as managing attorney dockets, preparing medical chronologies, handling outgoing mail, and typing letters.
  • Demonstrated flexibility and a quick learning ability, thriving both independently and as part of a team.
  • Known for a positive attitude and a strong work ethic, often going above and beyond job expectations.
  • Recognized as "The face of the firm," consistently receiving commendations from colleagues and even judges for professionalism and problem-solving skills.
  • Earned a reputation for being an irreplaceable fixture within the firm, adding value through excellent interpersonal and communication abilities.

Escalations Representative

ACS
07.2006 - 08.2009
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Began as a customer care representative for this cell phone company, eventually promoted to the Escalations Department.
  • Responsible for resolving customer issues when standard procedures were insufficient.
  • Required to remain calm and professional under often contentious circumstances.
  • Utilized data entry, research, math, and strong interpersonal skills to excel in this role.
  • Achieved high customer satisfaction ratings by effectively addressing and resolving complex issues.

Education

Associate of Applied Science -

BCTC
500 Newtown Pike Lexington, Ky 40508-1207
01-2027

High School Diploma -

Bryan Station High School
201 Eastin Rd, Lexington Ky, 40505
1993

Skills

  • Data entry
  • Problem-solving skills
  • Oral and writing communication
  • Customer service
  • Telephone etiquette
  • Filing
  • Mail handling
  • Administrative support
  • Conflict management
  • Multi-line telephone systems
  • Clerical support

Languages

English

Interests

Driven and passionate about health and well-being, I have successfully achieved personal goals in weight loss and health improvement Recently enrolled in college at the age of 50 to pursue a career in health, nutrition, human performance, and the study of human behavior Eager to leverage my life experiences and education to help others achieve their health goals

Timeline

Front Desk Receptionist

Fulton Devlin & Powers
08.2009 - 08.2024

Escalations Representative

ACS
07.2006 - 08.2009

Associate of Applied Science -

BCTC

High School Diploma -

Bryan Station High School

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Carlie Taylor