Summary
Overview
Work History
Education
Skills
Accomplishments
Additionalinformation
Certification
Timeline
Generic

Carlita Simmons

Tyler,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I am adept at using customer relationship management (CRM) software and other tools to ensure efficient resolution of customer issues. service delivery and proven multitasking abilities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer service agent

Hilton Grand Vacations
07.2020 - 05.2024
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Addressed customer account discrepancies and concerns.
  • Handled administrative tasks, including filing, data entry, and preparing daily reports for management
  • Worked flexible hours across night, weekend, and holiday shifts.

Patient service representative

Logisticare
01.2017 - 04.2020
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Scheduled appointments and procedures, coordinating with providers and departments to optimize patient flow.
  • Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.

Education

High School Diploma - General Studies

Eisenhower High School
06.2006

Skills

  • Windows - Expert
  • Customer Service
  • Problem Resolution
  • Outstanding communication skills
  • Call center experience
  • Payment Processing
  • De-Escalation Techniques
  • Computer Proficiency
  • Scheduling
  • Money handling abilities
  • 50 WPM Typing Speed

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Additionalinformation

Over 15 years, 55 wpm, Very dependable, Will be on time and at work daily

Certification

  • MCAS - Microsoft Certified Application Specialist

Timeline

Customer service agent

Hilton Grand Vacations
07.2020 - 05.2024

Patient service representative

Logisticare
01.2017 - 04.2020

High School Diploma - General Studies

Eisenhower High School

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Carlita Simmons