Carlos Aguilar
Fort Worth
Summary
Well-rounded customer service representative committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.
Overview
3
3
years of professional experience
Work History
Guest Service Representative
Dickies Arena
Fort Worth
03.2023 - Current
- Verified reservations by phone or in person.
- Assisted guests with check-ins and check-outs in a timely manner.
- Provided assistance to guests throughout their stay.
- Resolved guest complaints in a professional manner.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Welcomed large volume of guests and improved overall customer service.
- Greeted and assisted guests with variety of inquiries, promoting service standards.
- Greeted walk-in and phone guests, determining interests and needs.
Customer Service Representative
Homegoods Stores
Fort Worth
08.2024 - 11.2025
- Collaborated with team members to maintain inventory levels, ensuring product availability and efficient store operations.
- Assisted in organizing store displays to promote seasonal products, resulting in increased customer interest and sales.
- Managed customer complaints with empathy and professionalism, ensuring swift resolutions to maintain loyalty.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Trimble Technical High School
Fort Worth, TXSkills
- Customer Service
- Guest Relations
- Detail Oriented
- Guest Orientation
- Product knowledge
Timeline
Customer Service Representative
Homegoods Stores
08.2024 - 11.2025
Guest Service Representative
Dickies Arena
03.2023 - Current
Trimble Technical High School