Carlos Charo
San Antonio,TX
Summary
Dynamic and results-driven professional with a strong background in customer service at Bill Miller's BBQ and McDonald's. Proven ability to enhance customer satisfaction through effective teamwork and multitasking. Skilled in transaction accuracy and performance improvement, maintaining a positive work environment.
Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.
Overview
7
7
years of professional experience
Work History
Crew Member
Bill Millers BBQ
06.2018 - Current
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
Cash Register Operator
McDonald’s
10.2017 - 03.2018
- Reduced wait times for customers through quick transaction processing and multitasking abilities.
- Managed high volumes of transactions during peak hours, maintaining accuracy and efficiency under pressure.
- Balanced cash drawer at the end of each shift, ensuring accuracy in all transactions processed throughout the day.
- Contributed to sales goals by upselling promotional items during the checkout process.
- Enhanced store reputation with attentive service and accurate transaction processing.
- Streamlined checkout process for customers by maintaining an organized and clean workstation.
- Provided training support for new hires on operating the cash register system effectively.
- Processed various forms of payment accurately, including cash, credit cards, checks, and gift cards.
- Collaborated with fellow employees to maintain a positive work environment and provide exceptional customer service.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
SA Leadership Academy
San Antonio, TX05.2018
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Attention to detail
- Integrity and honesty
- Performance improvement
Timeline
Crew Member
Bill Millers BBQ
06.2018 - Current
Cash Register Operator
McDonald’s
10.2017 - 03.2018
SA Leadership Academy
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