Carlos De La Cruz
Houston
Summary
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
5
5
years of professional experience
Work History
Service Manager
Chipotle Mexican Grill
06.2023 - Current
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Oversaw training of more than 50 team members.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Catering Server
Colombian Cuisine
06.2020 - 06.2023
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Contributed to team success by cross-training in various roles such as bartender, server assistant, or line cook when necessary.
- Supported catering team morale by consistently bringing a positive attitude and strong work ethic to each event assignment.
Education
Associate of Science - Human Biology
Lone Star College
Houston, TX05-2005
High School Diploma -
Langham Creek High School
Houston, TX05-2023
Skills
- Team leadership
- Multitasking and organization
- Problem-solving
- Reliable and responsible
- Analytical thinking
- Customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Service Manager
Chipotle Mexican Grill
06.2023 - Current
Catering Server
Colombian Cuisine
06.2020 - 06.2023
Associate of Science - Human Biology
Lone Star College
High School Diploma -
Langham Creek High School
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