Carlos Jimenez
Chicagoland Auto Group
Joliet,IL
1
Language
26
years of professional experience
Results-driven sales professional with experience in vehicle sales, client service, and team collaboration. Known for clear communication, needs assessment, and maintaining calm under pressure. Focused on building trust, supporting repeat business, and delivering a positive customer experience.
Work History
Sales Associate
3 Years 4 Months- Followed up with prospects to advance leads and close sales opportunities.
- Assisted customers through vehicle selection, test drives, and purchase decisions.
- Presented financing options and explained lease terms clearly to buyers.
- Maintained accurate sales records, deal paperwork, and customer information.
- Collaborated with finance and service teams to ensure smooth transaction flow.
- Assessed customer needs to recommend suitable vehicles and accessories.
- Managed showroom presentation and vehicle availability for customer engagement.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
4 Years- Assisted customers through vehicle selection, test drives, and purchase decisions.
- Followed up with prospects to advance leads and close sales opportunities.
- Resolved customer questions promptly to support satisfaction and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
School Bus Driver
2 Years 1 Month- Transported students safely along assigned routes while following traffic laws and district procedures.
- Assisted students boarding and exiting bus, including riders requiring additional support.
- Conducted pre-trip and post-trip inspections to verify bus readiness and identify maintenance concerns.
- Maintained clean, orderly vehicle interior to support safe daily operations.
- Completed required logs, reports, and safety documentation accurately and on time.
- Responded calmly to student behavior issues and enforced transportation safety rules.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Transported passengers safely along prescribed routes according to tight schedules.
- Improved on-time performance with efficient route planning, taking into consideration traffic patterns and weather conditions.
Courier Driver
16 Years 3 Months- Planned efficient delivery routes to complete daily pickup and drop-off assignments accurately.
- Verified delivery addresses, signatures, and shipment details for service accuracy.
- Scanned packages, shipments, and manifests using handheld tracking systems.
- Loaded and secured parcels to prevent damage during transport and handling.
- Maintained safe driving practices and followed DOT and company transportation standards.
- Resolved customer delivery concerns professionally while preserving service quality.
- Inspected vehicles before departures to support safe, reliable route operations.
- Trained newer drivers on delivery procedures, scanning workflow, and route discipline.
- Delivered packages to customer doorsteps and business offices.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Built professional relationships with customers and business partners to establish trust and credibility.
- Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
Education
High School Diploma
Skills
Sales expertise
Product sales
Sales strategies
Customer needs assessment
Upselling
Product recommendations
Sales achievement
Client service
Customer service
Guest relations
Building rapport
Relationship management
Teamwork and collaboration
Conflict resolution
Time management
Multi-tasking strength
Meeting deadlines
Analytical skillsking
Listening skills
Interpersonal communication
Verbal communication
Policy adherence
Product promotions
Product promotions
Accomplishments
- Awarded “Employee of the Month” in various months of 2020-2026.
- Exceeded monthly quota several times in my sales career.
- Achieved Aftermarket sales manager through effectively helping with promoting highest aftermarket sales quota.
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Chicagoland Auto Group
06.2023 - CurrentRead More
Sales Associate
Gerald Nissan Of Naperville
06.2019 - 06.2023Read More
School Bus Driver
First Student Transportation
05.2017 - 06.2019Read More
Courier Driver
Federal Express
03.2001 - 06.2017Read More
Morton East HS
High School Diploma
Read More