Carly Berro
Scottsdale,AZ
Summary
Proven leader in hospitality, adept in reservation management and exceptional communication, demonstrated at Swan Sushi Seafood Bar. Streamlined guest experiences by enhancing seating arrangements and engaging customers, resulting in minimized wait times. Expert in food safety awareness and skilled in training teams, significantly improving service standards.
Overview
2
2
years of professional experience
Work History
Lead Hostess
Swan Sushi Seafood Bar
07.2023 - Current
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced guest experience by efficiently managing reservations and seating arrangements.
- Regularly reviewed and updated menu knowledge, enabling prompt and accurate responses to guest inquiries.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Hostess
Jade Palace
10.2022 - 05.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Chaparral High School
Scottsdale, AZ05.2025
Skills
- Exceptional communication
- Phone Etiquette
- Food safety awareness
- Seating arrangements
- Reservation Management
- Customer Service
- Greeting guests
- Safe Food Handling
- Guest Engagement
- Food safety understanding
- Menu Memorization
love spending time with my Pets!
I have many pets that I have rescued! I love taking care of them and spoiling them! They have really helped me become the person that I am.
Timeline
Lead Hostess
Swan Sushi Seafood Bar
07.2023 - Current
Hostess
Jade Palace
10.2022 - 05.2023
Chaparral High School
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