Carly Otto
Theisens Home Farm Auto
Sparta,WI
16
years of professional experience
Dedicated Assistant Store Manager with a strong focus on customer service and engagement. Proven track record in optimizing store operations and enhancing customer satisfaction.
Work History
Assistant Store Manager
9 Years 10 Months- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff to enhance customer service skills and operational efficiency.
- Managed inventory control processes, optimizing stock levels and reducing discrepancies.
- Collaborated with management to refine store layout for improved customer flow and accessibility.
- Resolved customer inquiries and complaints promptly, enhancing satisfaction and loyalty levels.
- Monitored financial transactions, ensuring accuracy in cash handling and reporting practices.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Garden Center Associate
6 Months- Provided expert plant care, ensuring optimal health and growth of diverse species.
- Assisted customers with product selection, enhancing overall shopping experience and satisfaction.
- Provided excellent customer service by addressing inquiries, concerns, and offering appropriate solutions.
Hunter Survey Technician
3 Months- Conducted extensive research on wildlife populations to inform conservation strategies.
- Analyzed data trends to assess the impact of environmental changes on species behavior.
- Collaborated with interdisciplinary teams to develop and implement field studies.
Parking Enforcement Officer
3 Years 10 Months- Issued citations for violations while providing clear communication to the public.
- Enforced university parking regulations to ensure compliance and maintain order.
- Monitored parking facilities, identifying issues and reporting maintenance needs promptly.
- Collaborated with campus security to address safety concerns and enhance enforcement strategies.
Cashier
4 Years 5 Months- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance throughout shifts.
- Assisted customers with product inquiries and selections to enhance shopping experience.
- Collaborated with team members to streamline checkout operations during peak hours.
- Sustained position during academic breaks over four years, demonstrating commitment and adaptability.
Education
Bachelor of Science - Animal Ecology
- Wildlife Option
- Forestry Minor
- Relevant Coursework: Business Communication & Speech
Emergency Medical Services - Basic - Emergency Medicine
High School Diploma
Skills
Retail operations
Inventory management
Store organization
Team leadership
Hiring and training
Certified forklift operator
Problem-solving
Customer engagement
Timeline
Assistant Store Manager
Theisens Home Farm Auto
10.2016 - CurrentRead More
Garden Center Associate
Trees Today Nursery
03.2016 - 09.2016Read More
Hunter Survey Technician
University of Nebraska Lincoln
08.2015 - 11.2015Read More
Parking Enforcement Officer
Iowa State University
09.2011 - 07.2015Read More
Cashier
Hobby Lobby
03.2010 - 08.2014Read More
Western Wisconsin Technical College
Emergency Medical Services - Basic from Emergency Medicine
Read More
Iowa State University
Bachelor of Science from Animal Ecology
Read More
West Salem High School
High School Diploma
Read More