Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Carlyiah Collins

Carlyiah Collins

Summary

As a U.S Airforce Reserve Member I am a proven leader demonstrating my integrity, responsibility, and effective communication skills.

Adept at multitasking and organization, honed through experiences at Spectrum, Universal Studios, and remaining a Gilchrist's McDonald's crew member for 5 consecutive years. Excelled in customer engagement, boosting client relationships and leading teams to exceed sales goals. Demonstrated integrity and exceptional service, ensuring customer satisfaction and loyalty. Skilled in cash handling and time management, driving operational efficiency. Positive, adaptable, and reliable with strong commitment to teamwork. Understands importance of maintaining clean and organized environment,

Overview

4
4
years of professional experience

Work History

Crew Member

McDonald's
07.2020 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.

Sales Representative Manager

Spectrum
09.2024 - 10.2024
  • Coordinated with other departments such as Marketing and Supply Chain Management to ensure seamless execution of sales strategies.
  • Led sales presentations and product demonstrations, showcasing unique value proposition to potential clients.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Attended industry events and conventions to explain sales opportunities.

Sales Associate

Colorvision International Inc
03.2023 - 07.2023
  • Performed cash, card, and check transactions to complete customer purchases.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Education

High School Diploma -

Jones High School
Orlando, FL
05-2024

Skills

  • Customer service
  • Multitasking and organization
  • Time management
  • Clear communication
  • Customer engagement
  • Self-discipline
  • Interactive communication skills
  • Flexible schedule
  • Integrity and honesty
  • Verbal and written communication
  • Leadership qualities
  • Cash handling

Languages

English
Full Professional
Spanish
Elementary

Interests

  • Supporting STEM education initiatives and mentorship programs
  • Digital Marketing / Creator
  • Tech enthusiast, passionate about exploring the latest advancements and innovations *Digital Information Technology and Information and Communication Technology Certified*
  • Music
  • Youth Development Programs
  • I enjoy helping others and giving back to the community
  • Psychology Major
  • Neuroscience

Timeline

Sales Representative Manager

Spectrum
09.2024 - 10.2024

Sales Associate

Colorvision International Inc
03.2023 - 07.2023

Crew Member

McDonald's
07.2020 - Current

High School Diploma -

Jones High School

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Carlyiah Collins