Open To Work
Carmella Vann
Riverview,FL
Summary
Customer Service Professional with over 20 years of experience in conflict resolution and account management. Specializes in enhancing customer relationships and solving complex issues. Demonstrates strong communication skills and a commitment to driving customer satisfaction and loyalty through exceptional service. Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Dynamic customer service representative with a proven track record in client relationship management and dispute resolution. Expertise in transaction processing and billing assistance drives exceptional customer satisfaction.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Capital One
Riverview, Florida
02.2010 - 11.2022
- Provided exceptional customer service to ensure customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints using problem-solving techniques.
- Delivered clear information about products and services to clients.
- Initiated conversations with customers to identify needs, resolve issues, and provide product information.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Assisted customers with account inquiries and transaction issues.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Collected deposits or payments and arranged for billing.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong customer relationships to encourage repeat business.
- Collaborated with other departments to resolve complex problems, ensuring solutions met customer needs.
- Delivered insights to management on customer trends and needs to enhance service offerings.
- Identified opportunities for upselling additional products or services based on customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Verizon
Tampa, Florida
07.1999 - 01.2009
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints using problem-solving techniques.
- Enhanced customer satisfaction by resolving issues with knowledgeable, friendly service.
- Engaged customers in conversation to understand needs and provide effective solutions.
- Delivered clear information about products and services to clients.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Recognized opportunities to upsell products based on customer needs and preferences.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Updated databases with new and modified customer data.
- Promoted available products and services to customers during service, account management and order calls.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with account inquiries and transaction issues.
Education
High School Diploma -
Myers Park High School
Charlotte, NC06-1976
Skills
- Client relationship management
- Account administration
- Transaction processing
- Billing assistance
- Resolution strategies
- Product insight
- Communication skills
- Dispute resolution
Work Preference
Job Search Status
Open to workWork Type
Part TimeContract WorkLocation Preference
RemoteSalary Range
$2/hr - $30/hrTimeline
Customer Service Representative
Capital One
02.2010 - 11.2022
Customer Service Representative
Verizon
07.1999 - 01.2009
High School Diploma -
Myers Park High School