Carmen Alba
Dallas
Summary
To obtain a challenging position where I can utilize my experience in Customer service/Leasing agent and with an honest and professional company.
Overview
10
10
years of professional experience
Work History
Crew Member
Rasing Canes Chicken Fingers
03.2024 - 03.2025
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Leasing Consultant
Touchstone
08.2023 - 11.2023
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
Tides at Esperanza
Robinson Group Realtors
10.2022 - 06.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
SHIFT LEADER
GOLDEN CHICK
07.2019 - 10.2022
- Supervising employees, assigning duties, and creating a shift schedule.
- Monitoring team performance and ensuring duties are performed efficiently.
- Reporting any issues that arise during the shift to management.
- Managing employee requests and transgressions.
- Ensuring compliance with company policies, health, and safety standards.
- Coaching team members and training new staff.
- Opening and closing registers, accounting for the daily intake and preparing cash deposits.
- Handling customer issues and employee disputes.
LEASING AGENT
VILLAS ON FOREST SPRINGS
02.2015 - 06.2019
- Greet prospective residents, qualify and determine needs and preferences.
- Answering telephone calls and handle calls accordingly.
- Assist prospects with applications, verify and notify the prospect of results in a timely matter.
- Complete market survey on weekly basis.
- Walk apartments for approval make-readies.
- Prepare move-in / move-outs, renewal packages.
- Collect rent.
- Renewals/work orders call.
Education
General Education Diploma - undefined
Dallas Can Academy
01.2016
Skills
- CUSTOMER SERVICE
- ORGANIZATION
- COMPUTER SKILLS
- MS WORD
- MS EXCEL
- INTERPERSONAL SKILLS
Timeline
Crew Member
Rasing Canes Chicken Fingers
03.2024 - 03.2025
Leasing Consultant
Touchstone
08.2023 - 11.2023
Tides at Esperanza
Robinson Group Realtors
10.2022 - 06.2023
SHIFT LEADER
GOLDEN CHICK
07.2019 - 10.2022
LEASING AGENT
VILLAS ON FOREST SPRINGS
02.2015 - 06.2019
General Education Diploma - undefined
Dallas Can Academy
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