Carmen Avelar
Redwood City,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Adept at multitasking with different functions and customers. Exceptional problem-solving and communication strengths.
Overview
3
3
years of professional experience
Work History
Apartment Leasing Agent
New Standard Equities
San Jose
05.2024 - Current
- Effectively communicated with residents through email and phone conversations to ensure timely collection of outstanding balances on delinquent accounts
- Conducted outbound calls to engage residents in lease renewal discussions, resulting in successful renewals and commissions earned
- Processed and posted all payments, rent, deposit, and late fees same day
- Processed and documented 30-day notices, ensuring precise data entry and well-organized files.
- Managed and updated community website to ensure accuracy of pricing information and unit availability
- Conducting comprehensive tours for prospective residents, showcasing key community amenities and providing application details to facilitate informed decision-making.
- Maintain continual communication with team members, vendors, managers, and maintenance team throughout the day.
- Effectively utilized chat system to track and engage with potential leads and interested prospects.
- Implicated legal processes to guarantee appropriate documentation at all stages of application process including verifying employment
- Effectively addressing and resolving resident concerns or issues to maintain a high quality of living in our community
- Maintained awareness of the market by conducting weekly surveys of nearby apartment communities
- Completed weekly community reports for corporate submission
Apartment Leasing Agent
InterSolutions
San Jose
02.2024 - Current
- Greeted potential renters, addressed inquiries, and conducted property tours.
- Managed the organization and completion of files, move-in and move-out paperwork, as well as other documentation required for new tenants.
- Collect Rent Payments
- Assist prospective residents with application process
- Established connections through the community's chat platform, following up on leads and actively promoting the community to potential residents daily.
- Assist with completing Market Surveys, weekly
- Assist residents with reporting of maintenance needs
- Conduct displayed in a professional manner when communicating with vendors, residents, and prospective residents.
- Provide seamless support to the manager by efficiently managing assigned tasks and responsibilities.
Hotel Night Auditor
Hyatt
San Carlos
08.2023 - 04.2024
- Managed all aspects of the check-in and check-out process
- Manage Online and Phone reservations
- Informed customers about payment methods and verified their credit card data.
- Conducted nightly audits on room charges, taxes, settlements, and credit card postings.
- Maintained constant vigilance on security cameras to ensure the well-being of guests and staff members during the night shift.
- Maintained organized records of housekeeping activities such as occupancy levels, arrivals, departures, and special requests.
- Conducted inspections of public areas to ensure cleanliness standards were met.
- Demonstrated prompt and courteous telephone etiquette while efficiently handling incoming calls.
- Inspected guestrooms prior to arrival for cleanliness and functionality purposes.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Ran end-of-day computer functions and closed out reports, submitting details to Corporate for review.
Dispensing Optician
Site For Sore Eyes
Redwood City, CA
10.2022 - 02.2023
- Greeted patients and guided them to fill out paperwork prior to being seen my the doctor
- Utilized hands, heat and tools to bend and shape frames for optimal fit
- Conducted precise facial measurements, such as optical centers of eyes, pupillary distance, and temple length. Managed client frame selection processes and walked through lens options.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Proactively confirmed appointments, followed up with no-shows, obtained insurance pre-authorization, and notified patients of frame availability
- Recommended specific lenses, coatings and frames to suit individual client needs.
- Submitted patient insurance forms and managed simple bookkeeping.
- Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
- Instructed customers on how to care for, insert and remove contact lenses.
- Took part in a work conference to stay updated with industry trends and advancements.
Restaurant Food Server
Gotts Roadside
Palo Alto , CA
10.2021 - 10.2022
- Provided exceptional service to over 100 daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to take orders, split bills and calculate totals.
- Trained new employees on restaurant procedures and plating techniques.
- As a Kitchen Expo, I meticulously inspected all food orders prior to delivery to ensure accurate substitutions and complete fulfillment of items ordered, particularly during high-volume events
- Addressed complaints to kitchen staff and served replacement items.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Provided phone support for customers
- Implemented proactive meal preparation strategies on high- volume days to guarantee seamless fulfillment of all orders
- Resolved customer complaints courteously and efficiently.
Education
High School Diploma -
Los Altos High School
Los Altos 05.2022
Skills
- Customer Service
- Attention to Detail
- Highly Organized
- Safety Awareness
Languages
Spanish
Native/ Bilingual
Timeline
Apartment Leasing Agent
New Standard Equities
05.2024 - Current
Apartment Leasing Agent
InterSolutions
02.2024 - Current
Hotel Night Auditor
Hyatt
08.2023 - 04.2024
Dispensing Optician
Site For Sore Eyes
10.2022 - 02.2023
Restaurant Food Server
Gotts Roadside
10.2021 - 10.2022
High School Diploma -
Los Altos High School
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