Carmen Garza
Navasota
Summary
Administrative professional with over 5 years of experience in payroll, employee records management, and office operations. Strong background in onboarding support, I-9 verification, and benefits-related administrative tasks. Known for maintaining confidentiality, improving processes, and providing excellent employee support. Seeking to leverage administrative expertise and transition into a Human Resources role where I can contribute to employee experience and organizational success.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
JMS Payroll LLC dba. McDonald's
Plantersville
05.2021 - Current
- Managed payroll documentation, ensuring 100% accuracy in direct deposit and pay card processing.
- Input employee timecards, salary information, and deductions into payroll database with 100% accuracy
- Identifying and resolving payroll issues related to overtime, deductions, or incorrect pay rates
- Created Excel reports for payroll tracking and office records, increasing efficiency
- Maintained office inventory by managing supply orders to ensure availability
- Monitored daily operations in order to ensure efficient workflow processes were being followed
- Updating employee information such as address changes, tax withholding status, and bank account details
- Handled customer inquiries and resolved complaints, enhancing overall client satisfaction
- Answered telephones to give information to callers, take messages, or transfer calls
- Organized and maintained onboarding documentation.
Crew Member
McDonalds
Navasota
08.2020 - 04.2021
- Provided excellent customer service, contributing to an increase in positive customer feedback
- Provided excellent customer service during peak hours and busy shifts.
- Greeted customers warmly, fostering positive interactions and enhancing overall experience
- Processed up to 100 customer transactions per shift with accuracy and efficiency
- Executed cashier duties, ensuring accurate payment processing and efficient service to customers
- Managed cash register transactions accurately and promptly.
- Maintained cleanliness and organization in high-traffic areas, ensuring compliance with health standards
- Restocked shelves with products during busy hours
- Followed health department regulations for handling food products properly
- Trained new crew members on procedures and best practices, promoting consistency and teamwork.
- Utilized problem-solving skills when resolving conflicts among team members or customers
Education
Business Administration - Some College
Colorado Technical University
Colorado SpringsSkills
- Office administration
- Microsoft Office proficient
- Microsoft Office
- Documentation and recordkeeping
- Filing
- Document management
- Package distribution
- Proficient in Alliance HCM
- Digital literacy
- Detail-oriented
- Recordkeeping
- Dependable
- Self-motivated
- Customer service
- Communication
- Interpersonal
- Attention to detail
- Customer inquiries
References
References available upon request
Languages
- Spanish
- English, Fluent
- Spanish, Fluent
Timeline
Administrative Assistant
JMS Payroll LLC dba. McDonald's
05.2021 - Current
Crew Member
McDonalds
08.2020 - 04.2021
Business Administration - Some College
Colorado Technical University