Carmen Ordiniza
Hollister,CA
Summary
Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Cashier Team Lead
Wingstop Restaurant
Hollister, CA
10.2024 - 04.2025
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Greeted customers promptly and responded to questions.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Sales Associate
Hollister comfort shoes
Hollister
08.2022 - 03.2024
- Engaged customers in friendly, professional dialogue to determine needs.
- Built and maintained relationships with peers and upper management to drive team success.
- Bagged or packaged purchases and wrapped gifts.
- Computed purchases and received and processed cash or credit payment.
- Organized store by returning merchandise to proper areas and restocked displays.
- Used technology resources to assist customers in locating and selecting items.
- Organized stockroom shelves according to size, color or style.
- Cleaned shelves, counters and tables to maintain organized store.
- Worked with fellow sales team members to achieve group targets.
- Demonstrated product features and benefits for customers' needs.
- Assessed customer needs to provide assistance and information on product features.
- Developed trusting relationships with customers by making personal connections.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Answered store and merchandise questions and led customers to wanted items.
- Collected payments and provided accurate change.
- Answered customer inquiries regarding product features, pricing, and availability.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
Oassis Independent Study
Gilroy, CASkills
- Cash handling
- Food preparation/Cook
- Customer service
Timeline
Cashier Team Lead
Wingstop Restaurant
10.2024 - 04.2025
Sales Associate
Hollister comfort shoes
08.2022 - 03.2024
Oassis Independent Study