Carmen Santiago
New York,NY
Summary
Dynamic Property Manager with a proven track record at Syracuse Housing Authority, excelling in tenant relations and operational efficiency. Skilled in property inspections and payment collection, I enhance tenant satisfaction through exceptional communication and staff management. Bilingual and dedicated to fostering community engagement, I implement strategic improvements that drive occupancy and revenue growth.
Property management professional with solid background in handling wide range of residential and commercial properties. Expertise in coordinating maintenance, leasing, and financial activities, ensuring smooth operations and high tenant satisfaction. Known for strong team collaboration and adaptability to changing needs.
Overview
18
18
years of professional experience
Work History
Property Manager
Syracuse Housing Authority
06.2001 - 05.2009
- Oversaw daily operations of residential properties, ensuring compliance with housing regulations.
- Managed tenant relations, addressing concerns and facilitating effective communication between parties.
- Coordinated maintenance schedules, optimizing response times for repair requests and property upkeep.
- Implemented operational improvements to enhance property management efficiency and tenant satisfaction.
- Developed and enforced policies related to lease agreements, occupancy standards, and community guidelines.
- Trained and mentored junior staff on property management best practices and customer service techniques.
- Collaborated with local agencies to support housing initiatives and promote community engagement programs.
- Analyzed market trends to adjust rental pricing strategies, maximizing occupancy rates and revenue growth.
Paralegal
Cullen & Dykman, P. C.
08.1998 - 05.2001
- Conducted legal research to support case preparation and strategy development.
- Drafted and reviewed legal documents, ensuring compliance with court requirements.
- Managed case files and maintained organized documentation for efficient retrieval.
- Coordinated communication between clients, attorneys, and external parties to facilitate case progress.
- Managed case files and documentation to ensure compliance with legal standards.
- Conducted legal research to support attorneys in preparing for trials and hearings.
- Facilitated communication between clients, attorneys, and court personnel effectively.
- Organized and maintained electronic filing systems to enhance document retrieval efficiency.
Paralegal
Dicker & Ferrandino, P.C.
09.1991 - 07.1998
- Assisted in trial preparation by organizing exhibits and preparing witness lists.
- Mentored junior paralegals on best practices for document management and legal procedures.
- Streamlined workflow processes to enhance efficiency in case handling and document review.
- Led initiatives to implement new software tools for improved collaboration among legal teams.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
Education
Paralegal Studies
John Jay College of Criminal Justice
New York (City), NY06-1991
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Exceptional oral and written communication skills
- Tenant relations
- Staff management
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Property Manager
Syracuse Housing Authority
06.2001 - 05.2009
Paralegal
Cullen & Dykman, P. C.
08.1998 - 05.2001
Paralegal
Dicker & Ferrandino, P.C.
09.1991 - 07.1998
Paralegal Studies
John Jay College of Criminal Justice