Carmen Tarvin
Chickasaw,AL
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
T.J. Maxx
01.2023 - 07.2023
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Provided training and support to new associates to help provide high-quality customer service.
- Informed customers about special promotions and provided detailed information for various products.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Associate
Walgreens
01.2021 - 05.2023
- Developed and actualized customer service initiatives to decrease wait times
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution
- Responded to customer calls to answer questions about products and services
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
Education
High School Diploma -
Mattie T. Blount High School
Skills
- POS Systems and Ordering Platforms
- Issue and Complaint Resolution
- Refund Processing
- Calm and Professional Under Pressure
- Customer Support
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Upselling Products and Services
- Customer Service
- Merchandise Orders and Exchanges
- Stock Replenishment
Timeline
Customer Service Associate
T.J. Maxx
01.2023 - 07.2023
Customer Service Associate
Walgreens
01.2021 - 05.2023
High School Diploma -
Mattie T. Blount High School
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