Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Carol Duran

Park City,UT

Summary

Proven leader in customer service and relations, excelling at St. Regis Deer Valley with a track record of enhancing guest satisfaction and streamlining front office operations. Leveraged problem-solving abilities and team leadership to elevate guest experiences, significantly contributing to a customer-focused culture. Expert in staff training and development, ensuring seamless guest services.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Guest Service Representative

St. Regis Deer Valley
08.2022 - Current
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Created a customer-focused culture following Forbes standards.
  • Promoted hotel amenities and services to enhance the guest experience and increase revenue.
  • Answered hotel phones with professionalism and directed calls appropriately.

Head Hostess

St. Regis Deer Valley
11.2021 - 05.2022
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Education

BBA -

Politecnico Gran Colombiano
Colombia
09.2022

Skills

  • Customer Service
  • Customer Relations
  • Problem-solving abilities
  • Front office operations
  • Team Leadership
  • Staff Training and Development
  • Communicating with clients
  • Networking and relationship building
  • Cross-Functional Teamwork

Certification

  • Lean Management, Camara de Comercio, 2022.
  • Ecommerce, Google Activate, 2020.
  • Digital Marketing, Google Activate, 2020.


Languages

Spanish
Native or Bilingual
English
Professional Working
Dutch
Elementary

Timeline

Guest Service Representative

St. Regis Deer Valley
08.2022 - Current

Head Hostess

St. Regis Deer Valley
11.2021 - 05.2022

BBA -

Politecnico Gran Colombiano

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Carol Duran