Carol Mrozinski
Chalfont,Pennsylvania
Summary
Professional with strong background in healthcare management, adept at optimizing practice operations and improving patient care. Demonstrates keen focus on team collaboration and achieving measurable results, showing adaptability to changing needs. Skilled in strategic planning, staff development, and process improvement, with reliable and results-driven approach. Recognized for effective communication, leadership, and problem-solving abilities.
Overview
41
41
years of professional experience
Work History
Practice Manager
Chestnut Hill Temple Cardiology
Flourtown, PA
06.2020 - Current
- Led operational initiatives to enhance patient flow and optimize scheduling efficiency.
- Managed staff recruitment, training, and performance evaluations to build a high-performing team.
- Implemented workflow improvements that reduced appointment wait times and increased patient satisfaction.
- Developed and maintained relationships with external vendors to ensure quality service delivery.
- Physician support.
- Oversaw compliance with healthcare regulations, maintaining high standards of patient care and safety.
- Analyzed financial reports to identify cost-saving opportunities and improve budget management processes.
- Facilitated regular team meetings to encourage communication, share updates, and address challenges collaboratively.
- Spearheaded the adoption of new practice management software to streamline administrative tasks and enhance productivity.
Practice Manager
Temple Physicians at Lafayette Hill
Lafayette Hill, PA
03.2013 - 06.2022
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
Office Manager
Suburban Chest Associates
Jenkintown, PA
12.1988 - 03.2013
- Streamlined office operations by implementing efficient scheduling and resource allocation processes.
- Enhanced patient experience through effective communication and coordination with medical staff and patients.
- Managed office budgets, ensuring accurate tracking of expenses and resource utilization.
- Developed training programs for new administrative staff, fostering team cohesion and proficiency.
- Revenue cycle, payroll, AR, AP.
- Managed multiple office locations.
- Credentialing
- Oversaw inventory management, optimizing supply levels to support uninterrupted office functions.
Cardiology Technician
Cardiology Associates
Elkins Park, PA
09.1985 - 12.1988
- Conducted non-invasive cardiovascular tests, ensuring patient comfort and accurate results.
- Operated and maintained diagnostic equipment to support cardiology assessments.
- Collaborated with healthcare professionals to develop and implement patient care plans.
- Trained junior staff in electrocardiogram administration and monitoring techniques.
- Scheduling and billimg.
Education
Cardiology Technician -
National School of Health Technology
Philadelphia, PA09-1985
High School Diploma -
Frankford High School
Philadelphia, PA06-1983
Skills
- Schedule management
- Practice management
- Staff management
- Workflow management
- Policy implementation
- Records management
- Policy and procedure development
- Employee performance
- Strategic planning
- Electronic health records
- Budget oversight
- Staff development
- New hire training
- Payroll administration
- Supplies ordering
- Risk analysis
- Medicare compliance
- Administrative staff supervision
- Epic systems
- Emergency readiness
- Patient safety
- Clinical quality program standards
- Inventory and restocking
Timeline
Practice Manager
Chestnut Hill Temple Cardiology
06.2020 - Current
Practice Manager
Temple Physicians at Lafayette Hill
03.2013 - 06.2022
Office Manager
Suburban Chest Associates
12.1988 - 03.2013
Cardiology Technician
Cardiology Associates
09.1985 - 12.1988
Cardiology Technician -
National School of Health Technology
High School Diploma -
Frankford High School