Carol Pingleton
Btcm
Fairfield,TX
1
Certification
5
years of professional experience
Results-driven Cashier Team Lead with proven skills in team supervision and process optimization. Enhanced customer satisfaction and reduced wait times through effective training and streamlined operations.
Work History
Cashier Team Lead
4 Years 7 Months- Supervised cashier team, ensuring efficient service and adherence to operational standards.
- Streamlined checkout processes, reducing wait times and enhancing customer satisfaction.
- Trained new cashiers on customer service protocols and point-of-sale systems.
- Monitored cash handling procedures, ensuring accuracy and compliance with company policies.
- Resolved customer inquiries and issues promptly, maintaining a positive shopping experience.
- Implemented inventory management practices at checkout to minimize shrinkage and optimize stock levels.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Operated POS cash register and equipment to collect payments.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
Line Worker-server-cook
9 Months- Collaborated with team members to ensure timely meal service during peak hours.
- Operated kitchen equipment efficiently to prepare and serve meals in compliance with safety standards.
- Followed food handling guidelines to maintain food quality and minimize waste.
- Assisted in maintaining cleanliness and organization of workstations throughout daily operations.
- Adapted quickly to changing menu items and production schedules as needed.
- Supported inventory management by monitoring stock levels and reporting shortages promptly.
- Contributed to a positive dining experience by providing friendly and attentive service to students and staff.
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Used equipment properly to avoid workplace hazards or injuries.
- Enhanced workplace safety by strictly following safety protocols and participating in relevant training programs.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Maintained maximum organization and productivity by properly sorting project components on work tables.
- Kept detailed records of completed work orders, enabling accurate tracking of products throughout the manufacturing process.
- Trained new employees on production line machinery for maximum output and safety.
- Assisted in onboarding new employees, providing thorough guidance on proper procedures and equipment usage.
Education
GED
Skills
Inventory management
Cycle counts
Positive demeanor
Timeliness and reliability
Adaptability and reliability
Cash handling procedures
Problem-solving
Team collaboration
Adaptability and dependability
Punctual and reliable
Positive attitude
Certification
- Certified cook, FISD - Food handlers
Timeline
Line Worker-server-cook
FISD-cafeteria
08.2025 - 05.2026Read More
Cashier Team Lead
Btcm
01.2022 - CurrentRead More
NTCC
GED
Read More