Carolina Cuellar Gutierrez
Houston,TX
Summary
Dynamic Patient Liaison with a proven track record at Memorial MRI & Diagnostic, excelling in HIPAA compliance and customer service. Expert in appointment scheduling and team leadership, I fostered community through special events and ensured exceptional patient experiences, addressing inquiries with effective communication and a welcoming approach.
Overview
5
5
years of professional experience
Work History
Patient Liaison
Memorial Mri & Diagnostic
1241 Campbell Rd Houston Texas 77055
09.2020 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.
- Trained new Patient Liaison staff members, ensuring they were well-equipped to provide exceptional service and support to both patients and healthcare teams.
- Coordinated special events for patients and their families, fostering a sense of community within the healthcare setting.
- Served as a primary point of contact for patients, addressing inquiries about medical services, insurance coverage, and appointment scheduling efficiently.
- Ensured positive patient experiences by maintaining a welcoming and supportive environment at the facility.
- Help staff with any problems or issues regards patients exams.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Education
High School Diploma -
North Shore Senior High School
05-2020
Skills
- Data entry proficiency
- Appointment scheduling
- Healthcare
- Customer service
- Team leadership
- HIPAA compliance
- Verbal and written communication
- Patient check-in
- Phone and email etiquette
Languages
Spanish
Native or Bilingual
Timeline
Patient Liaison
Memorial Mri & Diagnostic
09.2020 - Current
High School Diploma -
North Shore Senior High School