Carolina Graham
Bartender
Las Vegas,NV
Summary
Dynamic professional with a proven track record at Twin Peaks Restaurants, excelling in efficient service and compliance with health standards. Well-versed with a diverse menu of memorized drink recipes. Recognized for cultivating strong customer relationships and training new staff. Adept in cash management and effective communication, consistently enhancing guest experiences in high-volume environments.
Overview
10
10
years of professional experience
Work History
Bartender
Twin Peaks Restaurants
01.2021 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Cultivated warm relationships with regular customers.
- Obtained cash bank and stocked service bar to prepare for operation.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Operations Manager
Fitness Connection
09.2015 - 01.2017
- Directed guests and appointments to fitness consultants to increase membership enrollments.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Recorded equipment, facility and janitorial issues to facilitate maintenance.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Drove revenue by communicating and demonstrating benefits of products and special promotions to customers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
Bachelor of Arts - Theater Arts - Performance
University of North Texas
Denton, TX05-2021
Skills
- Compliance with health standards
- Efficient service in busy dining environments
- Stock replenishment
- Charismatic communication style
- Fundamental accounting skills
- Effective verbal communication
- Attention to detail in order processing
- Consistently reliable
- Optimized ordering processes
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Bartender
Twin Peaks Restaurants
01.2021 - Current
Operations Manager
Fitness Connection
09.2015 - 01.2017
Bachelor of Arts - Theater Arts - Performance
University of North Texas
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