Carolina Linares
Long Beach
Summary
Knowledgeable and dedicated customer service professional with experience in Logistics. Solid team player with outgoing, positive demeanor and proven skills in establishing bonds with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Energetic and results-oriented with passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Junction Collaborative Transports
10.2021 - Current
- Tracked shipments from dispatch through delivery to verify timely arrival.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Tracked orders and notified customers of status or potential delays.
- Built long-term relationships due to prompt and courteous service.
Data Entry Clerk
Hawaiian Ocean Transports
12.2019 - 12.2020
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Customer Service Representative
LA Waterfront Cruises
08.2017 - 08.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
Education
High School Diploma -
San Pedro Senior High School
San Pedro, CA06.2017
Skills
- Freight Operations
- Microsoft Excel
- Account Management
- Oral and written communication
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Junction Collaborative Transports
10.2021 - Current
Data Entry Clerk
Hawaiian Ocean Transports
12.2019 - 12.2020
Customer Service Representative
LA Waterfront Cruises
08.2017 - 08.2019
High School Diploma -
San Pedro Senior High School
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