Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Carolina Lopez

Rowlett,TX

Summary

Highly motivated Front Desk Receptionist with a proven track record in improving customer satisfaction and streamlining operations at Dogtopia. Skilled in managing administrative duties and engaging with clients via social media to foster positive relationships. Adaptable and quick to learn, committed to supporting team success and enhancing workplace efficiency.

Overview

2
2
years of professional experience

Work History

Front Desk Receptionist

Dogtopia
Richardson, TX
05.2023 - Current
  • Greeted customers warmly and made them feel welcome.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Developed social media content calendars for client accounts across multiple platforms including Instagram and TikTok.
  • Contributed to social media content to engage with customers.

Medical Assistant/Receptionist

Results Rehab and Wellness Center
Richardson, TX
01.2023 - 05.2024
  • Set up appointments for physician visits and procedures using calendar software.
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.

Education

High School Diploma -

Richland Collegiate High School
Dallas, TX
05-2021

Associate of Science -

Dallas College
Dallas, TX
05-2021

Skills

  • Customer Service Excellence
  • Efficient Appointment Management
  • Administrative Support
  • Social Media Management
  • Proactive Problem-Solving
  • Customer and client relations

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Front Desk Receptionist

Dogtopia
05.2023 - Current

Medical Assistant/Receptionist

Results Rehab and Wellness Center
01.2023 - 05.2024

High School Diploma -

Richland Collegiate High School

Associate of Science -

Dallas College

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Carolina Lopez