Carolina Pallares
Mercer Island,WA
Summary
Committed US Border Patrol Agent or TSA Officer with strong training skills and federal law-enforcement background.
Focused on maintaining team safety and meeting challenging performance targets such as those acquired in TSA Sea-Tac International Airport during the summer of 2022.
Skilled in managing numerous quantities of people legally or illegally found in the United States territory and keeping the flow of foreign or immigrant travelers as well as local passengers moving smoothly while working at the Queue Management Passenger Movement position in Sea-Tac International Airport during the summer of 2022.
Organized and dependable candidate that is successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Thrift Shop Production Associate (LTE) position in Mercer Island, WA.
Ready to help team achieve company goals.
Overview
21
21
years of professional experience
Work History
TSA Agent
Transportation Security Administration, TSA
06.2022 - 08.2022
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions on daily basis (Queue Management Position and Passenger Movement Position Sea-Tac International Airport.)
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries as needed (Queue Management Passenger Movement Position Sea-Tac International Airport.)
- Screened over one hundred passengers per day by verifying ID's and boarding passes manually (Queue Management Passenger Movement Position versus Travel Document Checker Position.)
- Developed and maintained positive rapport with passengers (Queue Management Passenger Movement Position- TSO) and other airport personnel employees (CLEAR.)
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel while on training status and when possible while managing Queue Management Passenger Movement task in Sea-Tac International Airport.
- Attended daily briefings with supervisors to discuss issues with security screening processes at 0400 hours during day-shift at Sea-Tac International Airport.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity (Queue Management Passenger Movement task at Sea-Tac International Airport.)
- Directed passengers (from Queue Management Passenger Movement Position at Sea-Tac International Airport) that were navigating through screening process, providing additional support to individuals exhibiting difficulties, like people in wheelchairs
US Border Patrol Agent
DHS/CBP/USBP
01.2002 - 06.2011
- Processed undocumented aliens at border patrol stations and furnished case resolution details to resolve immediate situations.
- Used variety of law enforcement databases such as IEFIS and NCIC.
- Secured geographical borders and coastal waters from unauthorized entry to enable better border enforcement.
- Conducted traffic patrols and vehicle checks to identify people attempting to illegally cross United States border.
- Communicated with Spanish-speaking undocumented aliens and smugglers to obtain information and issue verbal commands.
- Patrolled coastal waterways in watercraft when detailed to northern border between Canada and USA and international boundary between Mexico and USA in vehicles like Hummers, and a-foot to identify and apprehend people attempting unauthorized border crossings.
- Surveilled land borders from covert locations to detect and apprehend undocumented aliens and smugglers.
- Identified and followed tracks, physical evidence and circumstantial evidence to locate and detain undocumented aliens and people traffickers.
- Worked with trained K-9 partners to locate undocumented people and facilitate transport to border patrol facility.
- Partnered with aircraft-based law enforcement agents to find and apprehend ground-based undocumented aliens and people smugglers.
- Patrolled international land borders and coastal waters.
- Detected and prevented terrorists and terrorist weapons from entering country.
- Rendered necessary medical assistance to undocumented aliens and arranged transport to medical facility in emergency situations.
- Utilized infrared scopes during nighttime surveillance to detect presence of unauthorized people attempting entry into United States.
- Searched farms, ranches and urban sites to locate and apprehend people attempting illegal United States entry.
- Validated immigration documents, asked questions and reported discrepancies to authorities for further review.
- Interacted with carriers, agencies and foreign entities to provide guidance on admissibility and compliance.
- Explained laws and regulations to travelers and distributors and promoted comprehension to foster adherence to requirements.
- Prevented illegal trafficking of people and narcotics.
- Identified and seized contraband, undeclared merchandise and vehicles or boats containing such merchandise.
- Developed, planned and participated in tactical operations.
- Performed intelligence analysis and law enforcement activities such as apprehension, detention and arrest.
- Supported law enforcement agencies by providing accurate and timely data regarding illegal activity and testimony to facts related to cases.
- Summoned law enforcement to detain persons found to be in violation of customs or immigration laws and arrange for legal actions.
- Collected samples of import merchandise for additional testing, examination and appraisal.
- Reported seized contraband or attempts to illegally transport goods to proper authorities and documented observations and evidence for future actions.
- Examined baggage and personal items upon entering or leaving country to verify adherence to customs requirements and identify suspected violations.
- Identified contraband items and seized according to customs laws.
- Detailed persons violating duly established laws and followed orders for further processing.
- Documented activities in reports and testified in court proceedings to actions.
- Initiated civil and criminal prosecutions and cooperated with law enforcement agencies in investigation and prosecution of persons in violation of immigration or customs laws.
Education
High School Diploma -
Riverside High School
El Paso, TXBachelor of Science -
University of Minnesota - Morris
Morris, MNMaster of Arts -
The University of Texas At El Paso
El Paso, TXSkills
- Customer Service and Assistance
- Surveillance
- Weapons Handling
- Behavioral Observations
- Traffic Observations
- Report Writing
- Customer Relations Skills
- Patrolling
- Human Trafficking Interdiction
- Intelligence Gathering
- Investigative Procedures
- Law Enforcement Collaboration
Languages
Spanish
Native or Bilingual
Spanish
Full Professional
Timeline
TSA Agent
Transportation Security Administration, TSA
06.2022 - 08.2022
US Border Patrol Agent
DHS/CBP/USBP
01.2002 - 06.2011
High School Diploma -
Riverside High School
Bachelor of Science -
University of Minnesota - Morris
Master of Arts -
The University of Texas At El Paso
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