Caroline Curles

Served as primary operational partner to senior leadership, providing high-level administrative, project, and organizational support in fast-paced environment. Anticipated needs before they arose, protected executive time with precision, and ensured seamless execution of priorities. Managed complex calendars, coordinated high-stakes meetings and travel, and prepared polished briefing materials, ensuring consistent follow-through on critical initiatives. Functioned as trusted gatekeeper and liaison across internal teams and external stakeholders, enhancing office efficiency, professionalism, and operational excellence.

Led and developed team of 20+ associates in high-volume restaurant and bar, ensuring exceptional guest experiences. Directed daily staffing and floor operations, conducted service walk-throughs, resolved guest concerns, and maintained satisfaction rating above 90%. Managed weekly liquor ordering and inventory. Trained new team members while executing rapid, accurate drink service as Head Bartender.

Delivered high-volume administrative and patient support in fast-paced medical office, managing scheduling, billing, daily operations with precision to ensure seamless patient experiences. Scheduled and confirmed appointments, handled 100+ calls daily on multi-line system, providing consistent support to clinical team to enhance patient care. Used ECW software to maintain sensitive patient records, billing, and insurance information accurately, safeguarding patient confidentiality. Managed accounts and balances, coordinated with 5+ pharmaceutical representatives daily, and delivered excellent service to 50+ patients per day.