Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Caroline Mendez

The Bronx,NY

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Dedicated. Excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Cashier

Footlocker Retail
Bronx, NY
07.2018 - Current
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Addressed customer needs and made product recommendations to increase sales.

Customer Service Manager

New York Communications
The Bronx, NY
05.2021 - 11.2022
  • Followed through with client requests to resolve problems.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.

Child Care Worker

Brunei's Day Care
The Bronx, NY
02.2015 - 01.2017
  • Prepared and served nutritious and healthy meals and snacks.
  • Developed healthy relationships with children to provide support and guidance in learning.
  • Communicated with parents regarding child's behavior, daily activities, and concerns.
  • Supported children's emotional and social development by encouraging positive self-concepts and understanding of others.

Education

High School Diploma
The Bronx, NY
09.2011 - 06.2015

Skills

    Customer assistance

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Timeline

Customer Service Manager

New York Communications
05.2021 - 11.2022

Cashier

Footlocker Retail
07.2018 - Current

Child Care Worker

Brunei's Day Care
02.2015 - 01.2017

High School Diploma
09.2011 - 06.2015

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Caroline Mendez