Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Caroline Troup

Grant,AL

Summary

Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

9
9
years of professional experience

Work History

Server

Toros Mexican Restaurant
01.2023 - Current
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Server

San Jose Fine Mexican Restaurant
02.2020 - 12.2023
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Increased sales significantly by upselling higher-end products to customers.
  • Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.

Server/Hostess

Buenavista Mexican Cantina
07.2015 - 02.2020
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Server

Oh! Bryans
03.2015 - 07.2015
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Increased sales significantly by upselling higher-end products to customers.
  • Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.

Education

Bachelor of Science -

Northeast Alabama Community College
Rainsville, AL

Bachelor of Science - Communicative Science And Disorders

Alabama A & M University
Normal, AL
05.2024

High School Diploma -

KDS DAR High School
Grant, AL
05.2014

Skills

  • Item promotion
  • Order delivery practices
  • Exceptional customer service
  • Upselling
  • Point of sale operation
  • Strong Work Ethic
  • Daily specials memorization
  • Cash Handling
  • Guest Seating

Accomplishments

I was in The National Honor Society in High School. I was a member of The Spanish Club. I was apart of The Leo Club and The Prom Committee. I am a current NSSLHA member. I was given an award at Northeast Alabama Community College for maintaining a GPA of 3.0 and higher. I was given a Transfer Scholarship when I applied to Alabama A&M University. I made The Honor at Alabama A&M University during the Spring semester of 2023. I have maintained a GPA of 3.5 or high while attending Alabama A&M University.

Timeline

Server

Toros Mexican Restaurant
01.2023 - Current

Server

San Jose Fine Mexican Restaurant
02.2020 - 12.2023

Server/Hostess

Buenavista Mexican Cantina
07.2015 - 02.2020

Server

Oh! Bryans
03.2015 - 07.2015

Bachelor of Science -

Northeast Alabama Community College

Bachelor of Science - Communicative Science And Disorders

Alabama A & M University

High School Diploma -

KDS DAR High School

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Caroline Troup