Caroline Welch
Somerville,Tennessee
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
NexRep
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided technical assistance to customers through online chat or telephone support.
- Used approved scripts to de-escalate angry customers during telephone and chat interactions.
Small Business Owner
Caroline Welch
08.2019 - 08.2023
- Completed all assigned tasked in a timely manner with attention to detail.
- Reviewed sales reports and adjusted sales activities or expenses to better meet budgets.
- Used strong issued resolution and communication skills to cultivate and strengthen lasting client relationships.
Carhop Server
Sonic
11.2016 - 08.2019
- Collaborated with team members to streamline service and reduce wait times.
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA05-2021
Skills
- Time management
- Attention to detail
- Problem-solving
- Communication skills
- Typing and speed accuracy
- Multitasking
- Customer service
- Critical thinking
Timeline
Customer Service Representative
NexRep
08.2023 - Current
Small Business Owner
Caroline Welch
08.2019 - 08.2023
Carhop Server
Sonic
11.2016 - 08.2019
High School Diploma -
Penn Foster Career School
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