CAROLYN BROWN
Redlands,CA
Summary
Results-driven Project Manager with half a decade of experience managing complex initiatives and leading cross-functional teams. Proven track record of delivering projects on time and within budget. Strong leadership skills and excellent problem-solving abilities.
Overview
9
9
years of professional experience
Work History
ACCOUNT MANAGER
ABBOTT
Temecula, CA
01.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
PROJECT MANAGER
ABM. SNA4
10.2022 - 01.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
BUILDING SUPERVISOR
ABM . KRB7
08.2022 - 10.2022
- Inspected grounds, equipment, and overall building to uphold safe and aesthetically pleasing standard.
- Supervised facility crew and general maintenance schedules.
- Organized community events within the building premises creating a positive environment among tenants fostering long-term tenancy relationships.
- Managed a team of maintenance personnel to maintain cleanliness, functionality, and attractiveness of the property.
BUILDING SUPERVISOR
ABM. DUR8
10.2021 - 08.2022
- Inspected grounds, equipment, and overall building to uphold safe and aesthetically pleasing standard.
- Supervised facility crew and general maintenance schedules.
- Managed a team of maintenance personnel to maintain cleanliness, functionality, and attractiveness of the property.
- Coordinated various contractors for facility improvements such as landscaping upgrades, painting projects, and general repairs.
- Streamlined work order processes for increased efficiency in addressing repair issues and minimizing downtime.
- Developed strong relationships with tenants by being responsive to their needs and providing exceptional service.
- Mentored and trained new team members on building operations, safety protocols, and tenant relations to maintain consistent service quality.
- Prepared maintenance budgets and outlined expenditures for building upkeep.
JANITORIAL LEAD
ABM. SNA4
11.2020 - 09.2021
- Improved facility cleanliness by developing and implementing effective janitorial procedures.
- Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
- Ensured prompt response to emergency situations, minimizing downtime and potential hazards.
- Streamlined inventory management with systematic organization of cleaning supplies and equipment.
CHILDCARE WORKER
Private Care
Corona, CA
01.2016 - 03.2020
- Maintained a safe and clean environment for the children by adhering to health and safety protocols.
- Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
- Enhanced children''s social skills by facilitating group activities and promoting positive interactions.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Education
HIGH SCHOOL DIPLOMA -
Slover Mountain High School
Colton, CA05.2006
Skills
- Time management
- Leadership
- Communication
- Problem-solving
- Teamwork
- Organization
- Analytical
- Decision-making
- Risk management
- Team leadership
- Budget control
- Stakeholder management
Accomplishments
- Significantly improved the overall janitorial service since taking on the manager role at SNA4 - from 82% to 97.5%.
- 96% average pass rate on PASS App Audits
- Proficient in the following: Manager Form/DLV, Wash Report, TMG, Epay, BUYsmart, Onboarding, Microsoft Teams, SharePoint, Frontline Essentials Leadership Training.
Additional Information
- Lead cross-functional teams to successfully deliver projects on time and within budget.
- Implement project management methodologies resulting in increased efficiency and productivity.
- Develop and maintain project schedules, budgets, and risk assessments.
- Create budgeting and resource allocation, achieving cost savings and optimizing project outcomes.
- Coordinate and delegate tasks to team members, ensuring efficiency and productivity.
- Implement effective communication strategies, facilitating collaboration and problem-solving within the team.
- Mentor and guide team members, enhancing their skills and improving overall performance.
- Implement effective communication channels, resulting in improved collaboration and efficiency within the team.
- Conduct regular performance evaluations and provided constructive feedback to team members to enhance productivity.
- Train and mentor new hires, ensuring seamless integration into the team and smooth operations.
- Proficient in creating and maintaining complex schedules for various projects and employees.
- Leadership experience: Supervise and managed a team of 10 employees, effectively delegating tasks and providing guidance.
- Problem-solving skills: Resolved conflicts and addressed issues in a timely and efficient manner, ensuring smooth operations.
- Training and development: Design and conduct training programs to enhance employee skills and ensure continuous growth.
- Advanced training in operating warehouse equipment, ensuring safety and productivity.
- Extensive experience in maintaining cleanliness and organization of various facilities, ensuring a tidy and professional appearance.
- Proficient in handling and operating cleaning equipment, ensuring safe usage and maintenance.
- Demonstrate ability to follow established cleaning schedules and protocols, delivering high-quality results efficiently.
- Strong interpersonal skills, maintaining positive working relationships with staff and clients.
- Maintain a safe and clean environment, adhering to all health and safety regulations.
Certificationscourses
Completed 20+ AMBU Training courses.
References
- Emily Lokovic, SPM at SNA4, CA, (949) 632 - 2627
- Kayla Ramirez, Manager at Child Care Center, CA, (714) 673 - 2079
Timeline
ACCOUNT MANAGER
ABBOTT
01.2024 - Current
PROJECT MANAGER
ABM. SNA4
10.2022 - 01.2024
BUILDING SUPERVISOR
ABM . KRB7
08.2022 - 10.2022
BUILDING SUPERVISOR
ABM. DUR8
10.2021 - 08.2022
JANITORIAL LEAD
ABM. SNA4
11.2020 - 09.2021
CHILDCARE WORKER
Private Care
01.2016 - 03.2020
HIGH SCHOOL DIPLOMA -
Slover Mountain High School