Carolyn Manges
Alvarado
Summary
Dynamic professional with extensive experience in operational management, and exceptional customer service. Proven ability to leverage strategic planning and innovative problem-solving techniques to drive performance. Consistently achieves sales targets while upholding high standards of store presentation. Committed to continuous improvement and cultivating a motivated team dedicated to excellence.
Overview
9
9
years of professional experience
Work History
Store Manager
CNG Holdings
Mansfield, TX
05.2025 - Current
- Led daily store operations by providing support to store staff ensuring excellent customer service and the embodiment of sales culture.
- Served and educated customers on the product portfolio by presenting all options for products and services to meet all their needs.
- Directed team training initiatives, enhancing staff skills and performance effectiveness to achieve metric targets.
Assistant Manager
CNG Holdings
Mansfield, TX
02.2021 - Current
- Manage retail financial services operations, including client engagement and compliance adherence.
- Present financial products and services to potential clients, emphasizing benefits and value.
- Supervise daily office operations, money management, and staff support, ensuring excellent customer service.
Front Desk Manager
Homewood Suites by Hilton Worldwide
Fort Worth, TX
07.2017 - 02.2021
- Delivered exceptional hospitality by addressing guest needs with professionalism and efficiency.
- Managed front desk operations, including coordinating with housekeeping, bell service, and management to meet guest expectations.
- Resolved challenges with poise, ensuring guest satisfaction and loyalty.
Quality Assurance Manager
ADS Smart Security
Bedford, TX
11.2016 - 07.2017
- Acted as liaison between management and field technicians, ensuring effective communication and customer satisfaction.
- Managed customer service calls, addressed inquiries, and handled survey recruitment for new potential consumers.
- Proficiently utilized Microsoft Excel, Word, and PowerPoint for reporting and data management.
Education
Psychology
University of Texas At Arlington
Arlington, TX08.2011
Diploma - undefined
North Crowley High School
Fort Worth, TX10.2010
Skills
- Effective Time Management
- Operations management
- Interpersonal Communication
- Problem-solving
- Multitasking and organization
- Proficient experience working with Microsoft programs, Teams & Salesforce
Timeline
Store Manager
CNG Holdings
05.2025 - Current
Assistant Manager
CNG Holdings
02.2021 - Current
Front Desk Manager
Homewood Suites by Hilton Worldwide
07.2017 - 02.2021
Quality Assurance Manager
ADS Smart Security
11.2016 - 07.2017
Diploma - undefined
North Crowley High School
Psychology
University of Texas At Arlington