Carolyn Traficante
Purchase,NY
Summary
Dedicated concierge with exceptional customer service, event coordination, and conflict resolution skills. Committed to enhancing resident satisfaction through effective communication management and safety compliance.
Overview
4
4
years of post-secondary education
33
33
years of professional experience
Work History
Concierge
Brightview Senior Living
Harrison, NebraskaNew York
09.2023 - Current
- Provided exceptional customer service to residents and their families daily.
- Coordinated events and activities to enhance resident engagement and socialization.
- Managed communication between staff, residents, and families to ensure satisfaction.
- Resolved resident inquiries and concerns promptly with empathy and professionalism.
- Handled mail and package deliveries, keeping items secure.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Directed incoming calls and messages to appropriate staff or residents.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Answered guest questions regarding local area, facilities and amenities.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Maintained guest privacy and building reputation by keeping information confidential.
- Entered work orders for housekeeping, pest control and maintenance issues.
- Offered personalized concierge services such as booking spa appointments or arranging transportation needs for guests.
- Ensured compliance with safety regulations within the workplace by following established guidelines.
- Arranged special accommodations for guests to enhance visitor experiences.
Property Manager
CGC Services
West Harrison, NY
09.1993 - 10.2023
- Coordinated tenant communications and addressed inquiries efficiently.
- Managed lease renewals and prepared rental agreements for new tenants.
- Conducted property inspections to ensure compliance with management standards.
- Supported maintenance requests by liaising with vendors and contractors.
- Handled resident complaints and expedited maintenance requests.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
- Conducted apartment tours for potential tenants and answered questions about property.
- Initiated eviction proceedings when necessary according to state law guidelines.
Education
Bachelor of Science - Business Administration And Management
Mercy College
Dobbs Ferry, NY 09.1995 - 05.1999
Master of Science - Counseling Psychology
Long Island University
Purchase, NY05-2000
Skills
- Customer service
- Event coordination
- Conflict resolution
- Communication management
- Safety compliance
- Property management
Timeline
Concierge
Brightview Senior Living
09.2023 - Current
Bachelor of Science - Business Administration And Management
Mercy College
09.1995 - 05.1999
Property Manager
CGC Services
09.1993 - 10.2023
Master of Science - Counseling Psychology
Long Island University