Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
Generic

Carrie Kievit

East Hanover,NJ

Summary

I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. It is my passion to give each person the help and service that they need with a caring and kind demeanor. Helping others and meeting people's everyday needs has always had a special place in my heart.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Hostess

Erickson Senior Living
02.2019 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
  • Enhanced customer experiences by efficiently managing reservations and seating arrangements.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.

Secretarial Assistant

Athenia Mason Supply
06.2016 - 08.2018
  • Executed record filing system to improve document organization and management.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Monitored office calendars to plan meetings, activities, and travel to maximize productivity.
  • Maintained a well-organized filing system for easy document retrieval, improving overall productivity.
  • Assisted in preparing timely and accurate reports for management decision-making purposes.
  • Developed office procedures to improve workflow efficiency, resulting in reduced operational expenses.
  • Handled sensitive information with discretion, maintaining strict confidentiality at all times.

Education

Associate of Applied Science - Nursing

County College of Morris
Randolph Township, NJ
05.2024

High School Diploma -

Netherlands Reformed Christian School
Pompton Plains, NJ
06.2021

Skills

  • Guest Complaint Resolution
  • Dining Area Maintenance
  • Customer Service
  • Guest Engagement
  • Reservations Management
  • Server Support
  • Interactive Communication Skills
  • Front-Of-House Display Creation
  • Hospitality Service Expertise
  • Reservation Coordination
  • Professional demeanor
  • Positive attitude

Certification

CPR/BLS, American Heart Association

First Aid Certification

Hobbies

In my spare time, I enjoy cooking, baking, and babysitting. I also love to volunteer in the community as well as spend time with my elderly grandparents.

Timeline

Hostess

Erickson Senior Living
02.2019 - Current

Secretarial Assistant

Athenia Mason Supply
06.2016 - 08.2018

Associate of Applied Science - Nursing

County College of Morris

High School Diploma -

Netherlands Reformed Christian School

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Carrie Kievit