Carrie Mason
Fayetteville,AR
Summary
Dynamic Human Resources Specialist with extensive experience at the Department of Army, adept in benefits administration and employee relations. Proven track record in streamlining processes and enhancing staff management. Skilled in Microsoft Office Suite and training development, fostering collaboration and professional growth among team members. Committed to maintaining compliance and delivering exceptional service.
Overview
13
13
years of professional experience
Work History
Human Resources Specialist
Department of Army
07.2023 - 12.2024
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Provided benefits and entitlement programs and services including, but, not limited to: Thrift Savings Plan, health benefits, Life Insurance, Voluntary Contributions/Deposits/Redeposits/Refunds, retirement programs, etc.
- Researched and interprets guidelines, regulations, and directives concerning complex benefits and entitlement cases.
Lead OR Ophthalmology Technician & Coordinator
Department of Army
08.2022 - 07.2023
- Maintained patient confidentiality at all times, adhering to HIPAA regulations and safeguarding sensitive medical information.
- Responsible for patient triage, referrals and supporting surgical procedures.
- Collaborated effectively with staff members across various departments to ensure seamless delivery of quality patient care services.
- Participated in ongoing professional development opportunities to stay current with industry best practices and advancements in ophthalmic technology.
Certified Ophthalmic Technician
Department of Army
12.2018 - 08.2022
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Prioritized patient privacy and confidentiality, consistently following HIPAA regulations in all aspects of work.
- Provided exceptional customer service, addressing patient concerns promptly and professionally during visits.
- Ensured the accuracy of patient records by diligently updating medical histories, medications, and insurance information.
Certified Ophthalmic Technician
McDonald Eye Associates
05.2018 - 12.2018
- Prioritized patient privacy and confidentiality, consistently following HIPAA regulations in all aspects of work.
- Conducted corneal pachymetry as screening for Keratoconus, LRI surgery, and glaucoma.
- Contributed to the growth of the practice through effective marketing strategies and positive word-of-mouth referrals from satisfied patients.
- Improved overall clinic efficiency by implementing electronic health record systems for better data organization and accessibility.
Certified Ophthalmic Technician
Russellville Eye Care
05.2017 - 05.2018
- Helped prepare specimens and slides for laboratory analysis, facilitating fast diagnoses and treatment.
- Identified issues during preliminary exam and addressed concerns with physician.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Educated patients and relations on ocular health and safety, promoting good eye care.
Certified Ophthalmic Technician
The Eye Center
02.2015 - 05.2017
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Provided patients with detailed instructions for pre- and post-op care to promote healing and optimal recovery strategies.
- Fostered teamwork among staff members through effective collaboration efforts during high-pressure situations.
- Assisted physician with laser procedures for vision corrective actions.
Assistant Director
Bubbles Child Care Center
01.2012 - 02.2015
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Hosted and coordinated fundraisers and open house.
Education
Certificate - Preparing To Manage in Human Resources
University of Minnesota
Minneapolis, MN07-2025
Diploma - Human Resources
Alison
02-2025
Certificate - LASIK Technician Certified (EX 500 & FS200 Lasers)
Alcon
11-2021
Certificate - Ophthalmic Scribe
Joint Commission On Allied Health Personnel in Ophthalmology
03-2021
Certificate - LASIK/PRK Surgical Technician
Alcon
06-2018
Certificate - Certified Ophthalmic Assistant
Joint Commission On Allied Health Personnel in Ophthalmology
06-2017
Skills
- Customer relations
- HR policies and procedures
- Training and mentoring
- Training development
- Employee relations
- Compensation and benefits
- Benefits administration
- Staff management
- Event planning
- Microsoft Office Suite
- Human resources support
Timeline
Human Resources Specialist
Department of Army
07.2023 - 12.2024
Lead OR Ophthalmology Technician & Coordinator
Department of Army
08.2022 - 07.2023
Certified Ophthalmic Technician
Department of Army
12.2018 - 08.2022
Certified Ophthalmic Technician
McDonald Eye Associates
05.2018 - 12.2018
Certified Ophthalmic Technician
Russellville Eye Care
05.2017 - 05.2018
Certified Ophthalmic Technician
The Eye Center
02.2015 - 05.2017
Assistant Director
Bubbles Child Care Center
01.2012 - 02.2015
Certificate - Preparing To Manage in Human Resources
University of Minnesota
Diploma - Human Resources
Alison
Certificate - LASIK Technician Certified (EX 500 & FS200 Lasers)
Alcon
Certificate - Ophthalmic Scribe
Joint Commission On Allied Health Personnel in Ophthalmology
Certificate - LASIK/PRK Surgical Technician
Alcon
Certificate - Certified Ophthalmic Assistant
Joint Commission On Allied Health Personnel in Ophthalmology
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