Summary
Overview
Work History
Skills
Timeline
Generic

Carrie McGrail

Atlanta,GA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

27
27
years of professional experience

Work History

Administrative Assistant

Wilson Lewis
06.2016 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Assisted development and implementation of new administrative procedures.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Developed strategies to streamline and improve office procedures.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Customer Service Representative

Lazy Boy Furniture
09.2014 - 04.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.

Produce Manager

Publix
01.1997 - 08.2004
  • Coached and mentored new team members.
  • Maintained produce area and kept produce storage area clean and sanitary.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Assisted customers with produce questions.
  • Planned attractive produce displays, using color and texture to enhance.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Maintained produce display, and prep and storage areas in clean and orderly condition.
  • Selected items for specials and marked down items to reduce losses.
  • Purchased produce following guidelines of marketing plan.
  • Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.

Skills

  • Spreadsheet Management
  • Invoice Processing
  • Scheduling
  • Bookkeeping
  • Workflow Optimization
  • Meeting Planning
  • Reception Oversight
  • Mail Handling
  • Clerical Support
  • Office Administration
  • Data Entry

Timeline

Administrative Assistant

Wilson Lewis
06.2016 - Current

Customer Service Representative

Lazy Boy Furniture
09.2014 - 04.2016

Produce Manager

Publix
01.1997 - 08.2004

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Carrie McGrail