Caryn Nelson
Apex,NC
Summary
Dedicated with excellent experience in the medical industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Private Caregiver
Private Practice
05.2023 - Current
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support and companionship to patients, promoting overall wellbeing.
- Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
- Maintained a safe and clean environment, reducing the risk of infection or injury.
- Assisted clients with daily living activities such as bathing, dressing, grooming, and toileting for improved hygiene.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
Admissions Consultant
Holly Hill Hospital
08.2022 - 02.2024
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Answered phones, called prospects and handled initial email contacts for applicants to transition into treatment program.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
Customer Service Representative
CVS Caremark
05.2019 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Lead Infant Toddler Teacher
Learning Tots Academy
12.2016 - 04.2019
- Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
- Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
- Led small group activities designed to enhance language skills, fine motor abilities, and problem-solving techniques among toddlers.
- Provided structured daily routines that balanced physical activity, cognitive development, social-emotional growth, and rest periods.
- Enhanced learning experiences by incorporating age-appropriate activities and play-based teaching methods.
- Managed classroom materials and resources effectively to ensure a well-stocked learning environment at all times.
Education
Diploma - General Studies
Cary High School
Cary, NC06.2012
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Administrative Skills
- Scheduling appointments
- Patient Care
- HIPAA Compliance
Certification
- CPR, 02/01/18, Present
- First Aid Adult/Child CPR certification, 01/01/18, Present
- CPR Certification, 10/01/23, 10/01/25
- SIDS Certification, 01/01/18, Present
CPR-BLS
October 2023- October 2025
Certification number 245412865059
Timeline
Private Caregiver
Private Practice
05.2023 - Current
Admissions Consultant
Holly Hill Hospital
08.2022 - 02.2024
Customer Service Representative
CVS Caremark
05.2019 - 08.2022
Lead Infant Toddler Teacher
Learning Tots Academy
12.2016 - 04.2019
Diploma - General Studies
Cary High School
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