Casandra Gannon
North Tonawanda,NY
Summary
Dynamic food service professional with a strong work ethic and proven leadership at St. John Lutheran School. Expert in facility management and guest engagement, successfully implementing policies that enhanced operational efficiency. Recognized for optimizing food presentation and fostering positive guest interactions, resulting in increased customer satisfaction and repeat business.
Overview
16
16
years of professional experience
Work History
Server/Bartender
Buffalo Riverworks
Buffalo, New York
05.2025 - Current
- Provided excellent customer service to ensure satisfaction.
- Managed multiple tables efficiently during high-volume shifts.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Highlighted desserts, appetizers, and specialty drinks to encourage customer orders.
- Prepared drinks according to standard recipes.
- Explained menu items, describing ingredients and cooking methods upon request.
- Performed opening and closing duties including restocking supplies.
- Resolved customer complaints, enhancing customer satisfaction and loyalty.
- Balanced daily registers and generated sales reports, ensuring accurate financial records.
Food Service Director
St. John Lutheran School
North Tonawanda, NY
10.2018 - Current
- Developed and implemented food service policies and procedures.
- Supervised the daily operations of the kitchen, cafeteria, and catering services.
- Monitored inventory levels to ensure that adequate supplies were available at all times.
- Ensured compliance with local health codes and other applicable regulations.
- Conducted regular inspections of kitchen equipment to maintain a safe work environment.
- Assisted in menu planning and recipe development according to customer preferences.
- Scheduled staff shifts and managed payroll for hourly employees to ensure efficient kitchen operations.
- Maintained accurate records of sales, labor costs, food costs, and waste management to support budget management.
- Implemented best practices for food preparation, storage, and portion control to enhance food quality and reduce waste.
- Oversaw food preparation, production and presentation according to quality standards.
- Trained new employees on kitchen procedures and safety protocols.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Resolved problems or concerns to the satisfaction of involved parties.
- Assisted staff by serving food and beverages or bussing tables.
Server
Payne's Restaurant
North Tonawanda, NY
02.2010 - 01.2011
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously, contributing to overall customer satisfaction.
- Promoted desserts, appetizers and specialty drinks, enhancing customer dining experience and increasing sales.
- Displayed enthusiasm and knowledge of restaurant's menu, engaging customers and aiding in informed choices.
- Accurately recorded orders on cash register and point-of-sale system.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Education
High School Diploma -
Cardinal O'Hara High School
Tonawanda, NY06-2007
Skills
- Beverage service
- Food presentation
- Order Management
- Guest Engagement
- Guest interactions
- Time management
- Strong Work Ethic
- Professional demeanor
- Staff Leadership
- Facility Management
Timeline
Server/Bartender
Buffalo Riverworks
05.2025 - Current
Food Service Director
St. John Lutheran School
10.2018 - Current
Server
Payne's Restaurant
02.2010 - 01.2011
High School Diploma -
Cardinal O'Hara High School