Casandra WEST
Osceola,IA
Summary
Proven Paralegal Assistant at Murphy Law Office, adept in Information Security and showcasing exceptional prioritization abilities. Elevated customer service by implementing feedback-driven improvements, achieving a significant increase in satisfaction rates. Excelled in document control and team development, demonstrating a confident approach to problem resolution and data management.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Adapthealth
Newton, Iowa
10.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Paralegal Assistant
Murphy Law Office
Osceola, Iowa
01.2019 - 10.2023
- Reviewed legal documents for accuracy and completeness.
- Prepared reports, correspondence and other documents related to cases.
- Drafted pleadings, motions, discovery requests, subpoenas and other court filings.
Education
High School Diploma -
Clarke Community High School
Osceola, IA05-2007
Skills
- Information Security
- Account updating
- Data Entry
- Report Generation
- Appointment Scheduling
- Paperwork Processing
- Scheduling
- Inbound and Outbound Calling
- Call Management
- Product Knowledge
- Complaint resolution
- Technical Support
- Delivery Scheduling
- Active Listening
- Researching
- In-store support
- Team Development
- Typing proficiency
- Product Education
- Adaptive team player
- Prioritization
- Credit card payment processing
- Document Control
- Complaint Handling
- Live chat support
- Problem Resolution
- Call center experience
- Money handling abilities
- Hospitality and accommodation
- Tracking complaints
- Microsoft Outlook
Timeline
Customer Service Representative
Adapthealth
10.2023 - Current
Paralegal Assistant
Murphy Law Office
01.2019 - 10.2023
High School Diploma -
Clarke Community High School